Job Description Key Responsibilities
n n Own the student journey from enrollment through graduation and placement, serving as primary point of contact
n Conduct structured onboarding calls/sessions for recent cohorts
n Monitor student engagement and progress; proactively intervene when students show signs of disengagement or falling behind
n Manage a portfolio of active students across multiple concurrent cohorts, tracking completion milestones
n Coordinate with instructors/program staff to flag at-risk students early
n Support students through the job placement process resume review, interview prep coordination, employer introductions
n Track and report on retention, completion, and placement KPIs to leadership
n Handle escalations related to financing/payment questions (Fortify, Climb Credit) in coordination with the ops team
n Maintain accurate student records and communication logs in the CRM/tracking system




n Gather student feedback and identify opportunities to improve program experience
n n Requirements
n n 2+ years in customer success, student success, account management, or a related client-facing role
n Excellent written and verbal English communication skills
n Experience in education, bootcamps, SaaS customer success, or lending/fintech servicing is a plus
n Empathetic but structured able to hold students accountable while being supportive
n Self-directed; comfortable working remotely with minimal daily supervision
n n Preferred
n n Experience with cohort-based or subscription-style customer bases
n Familiarity with income-share agreements, tuition financing, or lending products
n Bilingual (English/Spanish) a plus depending on candidate pipeline
n

📌 Customer Success Manager (New Delhi)
🏢 RresolveExpert Solutions
📍 New Delhi