This role is heavily focused on Salesforce administration, user support, troubleshooting, and investigation rather than development. The ideal candidate should be able to:
- Take ownership of user support cases and independently investigate issues
- Understand Salesforce functionality and underlying business processes
- Navigate Salesforce confidently and efficiently
- Communicate clearly with users and internal team members
- Ask questions when unsure and learn from recurring scenarios
Technical Expectations Candidates should have hands-on experience with:
- Salesforce Administration
- Data imports/uploads and data cleanup activities
- Running reports/spreadsheets
- Basic Flow creation and maintenance
- User support and case management
- General platform navigation and troubleshooting
Common Challenges manager has Seen
- Candidates with certifications but limited practical Salesforce experience
- Lack of technical depth to handle basic admin tasks independently
- Poor communication with business users
- Inability to troubleshoot and investigate issues before escalating
EoE
📌 Sr Salesforce Administration (India)
🏢 MSR Technology Group
📍 India
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