About the Role

We are seeking a hands-on Developer to provide deep technical expertise and product-level resolution capabilities. Create and deploy intelligent virtual assistants across web, voice and mobile channels. You will use conversational AI platforms and integrate backend systems to power AI-first customer experiences. Ideal for developers passionate about LLMs, secure APIs and NLP integration.

Key Responsibilities

- Investigation and resolution of critical and complex defects requiring code-level or product-level intervention.

- Ownership of bug fixes, patches, and product enhancements.

- Support for major incidents (P1/P2) including war room participation and resolution strategy.

- Collaboration with OEM/Platform teams for core platform issues (e.g., AI models, ASR/TTS engines, API frameworks).

- Handling advanced configuration changes, model tuning, and performance optimization.

- Providing long-term fixes and preventive solutions to avoid recurrence.

- Supporting release validation, regression testing, and deployments.

- Develop and maintain conversational bots using Kore.ai or equivalent platforms

- Implement LLM-based enhancements for intelligent responses and summarization





- Integrate RAG pipelines for knowledge aware conversational flows

- Build backend logic and APIs using Node.js, Python or Java

- Handle JSON/XML payloads and integrate bots with enterprise systems (CRM, ERP, ITSM)

- Use prompt templates and manage AI output accuracy

- Support ASR/TTS for voice bots and contact center automation

- Work in Agile teams with testers, architects and stakeholders

Core Skills & Experience

- 6-8 years in software development, preferably with chatbot platforms

- Solid JavaScript, Node.js

- Familiar with REST/SOAP, Redis, MongoDB, version control systems (Git)

- Experience integrating APIs and handling secure tokens

- Exposure to Agentic AI Agents, Generative AI, LangChain, LLM tuning, RAG

- Experience with Kore.ai XO Studio or similar platforms

- Certification KORE XO 10/11

Preferred Skills (Nice to Have)

- Familiarity with Kore SmartAssist, Knowledge Graph, Voice Gateway

- Awareness of AI evaluation, prompt chaining and fallback logic

- Working knowledge of ASR/TTS and voice bot design

📌 Sr. Developer - Kore.AI (/ (Hyderabad)
🏢 Mphasis
📍 Hyderabad