Job Description TCS Walk in interview for Retail Operations Asset Protection
n Roles- Analyst, SME, Team Lead & Delivery Manager.
n Industry - Retail
n Experience - 3- 15 Years
n Qualification - Minimum 15 years of regular, full time education (10 + 2 + 3)
n Shift- Rotational 24/7(including night shift)
n Walkin Details-
n Date - 22nd Aug 2026
n Time - 10am - 2pm
n Location- TCS Yeshwanthpur Sattva Knowledge Point,, Tumkur Road (NH 48) in the Yeshwanthpur Industrial Suburb, Mahalakshmi Layout, Bengaluru, Karnataka – 560022
n Job Description for Analyst
n Support Asset Protection operations by monitoring alarms, handling incident response activities, conducting fraud investigations, managing video evidence requests, and ensuring compliance with operational and regulatory requirements.
n Key Responsibilities
n n Monitor and respond to intrusion, life safety, environmental, and system health alarms.
n Coordinate emergency dispatch activities with law enforcement, fire departments, and emergency responders.
n Perform alarm troubleshooting, user management, and system administration activities.
n Manage service tickets, alarm audits, and technical support activities.
n Investigate exception-based alerts, suspicious transactions, and fraud-related activities using approved platforms.
n Review transaction data, surveillance footage, and incident reports to support investigations.
n Create and maintain investigation case files and supporting documentation.
n Retrieve, review, package,



and archive video evidence supporting claims and legal requests.
n Maintain chain-of-custody records and evidence management standards.
n Produce operational reports while ensuring SLA and compliance adherence.
n n Job Description for DM-
n Lead end-to-end Asset Protection Services, overseeing Alarm Monitoring, Emergency Response, Fraud Investigations, Exception-Based Analytics, Video Evidence Management, Claims Support, and Compliance Governance. Drive operational excellence, transformation, and business value realization.
n Key Responsibilities
n n Define operational strategy, governance frameworks, and service performance standards.
n Manage executive stakeholder relationships and client governance.
n Ensure compliance with UL Certification, audit requirements, data privacy regulations, and business continuity standards.
n Drive transformation initiatives through automation, advanced analytics, AI-enabled investigations, and digital modernization.
n Govern key operational metrics including alarm response times, false dispatch reductions, case closure performance, video retrieval SLAs, and investigation outcomes.
n Lead risk management, compliance reviews, regulatory audits, and business continuity planning.
n Manage resource strategy, workforce planning, financial performance, and operational budgets.
n Sponsor continuous improvement programs focused on productivity, risk reduction, and customer experience.
n Develop leadership pipelines, succession plans, and organizational capabilities.
n

📌 Retail Operations Specialist (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru