Job Description Hiring for Trainer for Seller Support Team for leading BPO
n CTC: Upto 8 LPA
n Location: Pune
n Roles and Responsibilities
n Training Delivery: Conduct comprehensive New Hire Training (NHT), product updates, and refresher training sessions on complex Seller Support processes.
n Throughput & Quality: Own the training batch Throughput and ensure recent hires transition successfully into production meeting baseline metrics.
n Content Development: Design, update, and maintain training modules, assessments, and standard operating procedures (SOPs).
n TNA/TNI: Collaborate with QA and Operations to conduct Training Need Analysis/Identification (TNA/TNI) and deploy targeted intervention modules.
📌 Customer Service Trainer (Pune)
🏢 Acme Services
📍 Pune
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