Job Description Job Summary : We are seeking skilled and experienced Language Interpreters fluent in English and second language to support U.S.-based customers. The ideal candidate will have prior exposure to international call center environments and hands-on experience in live interpretation. The interpreter will provide real-time consecutive or simultaneous interpretation during customer calls, ensuring accurate, confidential, and culturally appropriate communication. This role demands professionalism, adaptability, and the ability to perform effectively in a fast-paced, high-volume support environment.
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n Key Responsibilities:
n n Deliver real-time consecutive or simultaneous interpretation between English and the assigned second language during live customer calls.
n Facilitate clear and accurate communication between U.S. clients and non English-speaking customers.
n Ensure complete accuracy by relaying information without omissions, additions, or alterations. Maintain confidentiality and handle sensitive customer information with the highest level of discretion.
n Preserve tone, intent, and cultural context while interpreting conversations.
n Adhere to defined call-handling metrics, quality standards, compliance guidelines, and client-specific protocols.




n Collaborate with Team Leads and Quality Assurance teams to improve interpretation quality and customer satisfaction. Stay updated on terminology, cultural nuances, and client process updates relevant to interpreting services.
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n Required Skills Qualifications:
n n Fluency in spoken English and one additional language. 1–2 years of experience in an international call center environment, preferably supporting U.S. customers.
n Mandatory prior experience in language interpretation (telephonic or live).
n Strong listening, comprehension, memory retention, and note-taking skills.
n Excellent verbal communication and interpersonal skills.
n Ability to remain calm and qualified in high-pressure or sensitive situations.
n Understanding of cultural sensitivities and appropriate communication etiquette.
n Familiarity with interpreting platforms, CRM systems, and call center tools is an advantage.
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n Educational Ǫualifications:
n • Bachelor's degree in any discipline.
n • Language certification or formal training in interpretation is a plus.
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n Work Environment:
n • Night shift to support PST (U.S. time zones).
n • Work-from-office only.
n • Use of headsets, interpretation software, and secure communication systems.

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