Job Description We are seeking a highly seasoned F&A; SME with extensive experience managing large and complex Finance & Accounting (F&A;) programs for Banks.
n This is a senior leadership role responsible for driving service delivery excellence, building scalable, and future‑ready delivery capabilities aligned to Genpact’s digital‑first and transformation‑led operating model.
n The successful candidate will collaborate closely with cross-functional teams to support new business opportunities, enhance service offerings, and champion best practices across all F&A; operations.
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n Responsibilities:
n Own the Outcome
n n Lead the end-to-end service delivery of for designated client accounts.
n Provide SME leadership in the pursuit of new F&A; deals across the Banking vertical
n Provide end‑to‑end leadership for modernizing and standardizing F&A; operations, enabling predictable, compliant, and “surprise‑free” service delivery.
n n Drive Excellence
n n Lead standardization and simplification initiatives across processes, portfolios, and delivery locations.
n Build scalable operating models and delivery capabilities that support growth and increasing business complexity.
n n Think Transformation
n n Drive transformation initiatives across processes through digitization, agentic solutions, and analytics.
n Enable continuous improvement and productivity improvement as part of the operating culture.
n n Strategic Client Partnership
n n Grow and deepen CXO‑level client relationships in partnership with Lead Client Partners and Delivery teams.
n Act as a trusted advisor, translating client priorities into execution and transformation roadmaps that deliver measurable business outcomes.




n n Stakeholder Management
n n Establish and sustain solid, strategic relationships with key client and Genpact stakeholders.
n Operate effectively within a global matrix organization, influencing across functions and geographies.
n n Thought Leadership
n n Provide thought leadership across F&A; Operations and delivery transformation.
n Lead and execute complex, cross‑functional initiatives with consistency and discipline.
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n Qualifications/Skills we seek in you!
n n Accounting qualification – Chartered Accountant
n Over 15 - 20 years of post-qualification experience
n Experience in managing Banking clients is mandatory
n Demonstrate thorough knowledge of accounting principles, systems and procedures
n Proven experience in setting up, managing large spans of control (1500–2000+ team members) in a global delivery
n This leadership position demands strong executive presence, a solution-oriented mindset, and the gravitas to effectively guide finance functions across all assigned accounts, with a preference for candidates from a Banking background
n SME knowledge across RTR, FP&A;, OTC, AP, Taxes and Payroll (or at least two areas)
n Experience in transitioning to a new ERP (could be SAP, PeopleSoft etc.)
n Experience of handling F&A; Tools (e.g. Blackline, ServiceNow, Billing systems, AP workflows etc.)
n Experience with using Agentic AI solutions across F&A;
n Expert capability in generating meaningful insights from large and disparate data sources
n Experience using Business Intelligence tools such as (PowerBI, Tableau, Qlik)
n Impeccable client management skills
n Transformation experience – demonstrated ability to design and execute operational transformation
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📌 Finance Accounting Operations Leader (Gurugram)
🏢 Genpact
📍 Gurugram