Job Description Job Summary
n We are hiring Support Executives / Senior Support Executives to handle client queries related to trading, demat, and financial services through calls, emails, and live chat. Ideal candidates have prior calling/voice experience (finance/BFSI preferred), strong communication skills, and the ability to manage multiple support channels with a customer-first approach.
n Key Responsibilities (KRAs)
n n Handle inbound/outbound calls for account queries, trading issues, transaction status, and follow-ups
n Respond to client emails clearly and professionally, ensuring timely closure
n Manage live chat conversations, multitasking across queries with speed and accuracy
n Ensure first-call/first-response resolution; escalate complex cases to the right team
n Log all interactions and complaints accurately in CRM/ticketing systems
n Coordinate with back-office, dealing,



and compliance teams to close queries within TAT
n Educate clients on products/services (trading account, demat, mutual funds, IPO, PMS)
n Maintain reports on call/email/chat volumes, TAT, and client satisfaction
n Adhere to SEBI/exchange guidelines and maintain client data confidentiality
n n Desired Candidate Profile
n n Graduate in any discipline (Finance/Commerce preferred, not mandatory)
n 2–5 years in a customer support /voice process; finance/BFSI/broking experience preferred
n Excellent verbal & written communication in English and Hindi
n Robust email etiquette and live chat handling skills
n Comfortable with MS Office and CRM tools
n Good listening skills, patience, and a target-driven attitude
n

📌 Customer Support Specialist (Jaipur)
🏢 Hem Securities
📍 Jaipur