Job Description Job Description – Executive / Senior Executive – LCC Operations
n Job Title - Executive / Senior Executive – LCC Operations
n Department - LCC (Low-Cost Carrier)
n Location – Gurugram, Haryana
n Job Summary
n We are looking for experienced and motivated Executive / Senior Executive – LCC Operations to join our LCC team in Gurgaon. The ideal candidate should have hands-on experience in managing end-to-end ticketing operations for Low-Cost Carriers (LCCs), including ticket issuance, reissuance, cancellations, modifications, and ancillary services. The candidate should possess strong customer service skills and be capable of working efficiently in a fast-paced travel environment.
n Key Responsibilities
n n Handle end-to-end LCC booking operations, including ticket issuance, reissuance, cancellations, modifications, and ancillary services.
n Process fare recalculations, refunds (where applicable), and booking amendments as per airline policies.
n Manage ancillary services such as seat selection, baggage, meals, special service requests (SSR), and other value-added services.
n Work efficiently on B2B travel portals and airline websites for booking and servicing requests.
n Ensure compliance with airline fare rules, policies, and standard operating procedures.
n Provide prompt and skilled support to customers for booking-related queries and requests.




n Coordinate with internal departments and airline support teams to resolve operational issues.
n Maintain high levels of accuracy, productivity, and service quality while meeting defined turnaround times.
n Keep updated with airline policies, fare rules, and operational changes.
n n Experience
n n 1–3 years of experience in airline ticketing, preferably handling Low-Cost Carriers (LCCs).
n Experience with domestic and international LCC operations will be an added advantage.
n n Technical Skills
n n Experience working on B2B travel portals and airline booking systems.
n Good understanding of LCC booking processes, fare rules, ticket modifications, cancellations, refunds, and ancillary services.
n Familiarity with airline portals and travel industry operations.
n n Skills & Competencies
n n Excellent verbal and written communication skills.
n Strong customer service and problem-solving abilities.
n High attention to detail and accuracy.
n Ability to work in a fast-paced environment and manage multiple tasks efficiently.
n Team player with a positive attitude and willingness to learn.
n Ability to work flexible rotational shifts, including weekends and holidays, based on business requirements.
n n Educational Qualification
n n Graduate in any discipline.
n Diploma or Degree in Travel & Tourism will be an added advantage.
n n

📌 Executive / Senior Executive - Low-Cost Carrier (LCC) Operations (Gurugram)
🏢 AIRIQ B2B ONLINE
📍 Gurugram