SERVICE SPECIALIST

About OYO

OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, Europe, and SEA. OYO operates a unique business model that helps its patrons transform fragmented, unbranded and underutilized hospitality assets into branded, digitally-enabled storefronts with higher revenue generation potential and provides its customers with access to a broad range of high-quality storefronts at compelling price points.

Website Link

Location https://www.oyorooms.com/

Multiple

Role Type

Field Role (involves daily travel), Mon-Sat

What will you be doing

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Visiting 3-4 prop daily from the assigned portfolio (based on D-1 CID and high EC, and high check-

out)





Check for hygiene & cleanliness (focusing on room level hygiene) while doing property cleanliness audits (PCA)

Training PM & property staff on basic aspects of hygiene, cleanliness & how to take ratings on Oyo

& OTA platforms

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Sharing and solving for Daily stuck on the group and with the RL

D-1 CID and D-1 EC cases RCA analysis

Meet 4-5 guests during visit to understand concerns and minimize customer escalations

Key Performance

Indicators

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CID

OTA Ratings & UH %

EC %

Required Skills

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Networking ability

Soft Skills (ERP/APP usage, Excel, Email Writing)

Excellent communication skills (verbal and written)

Positive negotiation skills

Analytical ability

Strong problem-solving abilities

Who are we looking for

Minimum 2 to 4 Years of Experience

Experience in the hospitality and/or travel industry would be an added advantage

📌 Service specialist (Chandigarh)
🏢 OYO
📍 Chandigarh