Hello,

? We're Hiring: Service Desk Engineer | Bangalore

Are you passionate about IT support and providing exceptional end-user experiences? We're looking for a Service Desk Engineer to join our team and support enterprise users with technical troubleshooting and IT service delivery.

? Location: Bangalore

? Experience: 1-3 Years (Not less, Not More)

? Shift: Rotational Shifts

? CTC: Up to 3.3 LPA

? Advantages: Two-way cab facility provided within a 25 KM radius

? Mandatory: PF or Form 16 is required for employment verification

Key Responsibilities

✅ Provide L1/L2 technical support via phone, email, chat, and ticketing tools

✅ Troubleshoot hardware, software, operating system, network, and application issues

✅ Manage incidents and service requests within SLA timelines

✅ Support Windows 10/11, Microsoft 365, Outlook, Teams, and related applications

✅ Administer Active Directory, Azure AD, and Exchange Online user accounts

✅ Handle password resets, access requests, and software installations





✅ Support remote users and maintain IT asset inventory

✅ Create and update knowledge base documentation

Required Skills

? Windows 10/11 & Microsoft 365 Support

? Active Directory, Azure AD & Exchange Online

? Networking Fundamentals (TCP/IP, DNS, DHCP, VPN)

? ServiceNow, Jira Service Management, Remedy, or other ITSM tools

? Remote Troubleshooting & Desktop Support

? Excellent Communication & Customer Service Skills

Preferred Qualifications

? Bachelor's Degree in IT, Computer Science, or a related field

? ITIL Foundation Certification (Preferred)

☁️ Microsoft Certifications (M365, Azure Fundamentals) are an added advantage

What We're Looking For

✔ Strong problem-solving and analytical skills

✔ Customer-first mindset

✔ Ability to work effectively in a team environment

✔ Willingness to work in rotational shifts

📌 Service Desk Specialist (Bengaluru)
🏢 Artech
📍 Bengaluru