Designation: Service coordinator

Work Location :Thiruvananthapuram, Kerala

Work mode : In person

Key Responsibilities

Coordinate newly closed project jobs for scheduling in coordination with the purchase and technical teams.

Handle incoming service enquiries and schedule technical visits based on priority and resource availability.

Coordinate with the purchase team for material availability and with the technical team for manpower and work scheduling.

Monitor technician movement, job progress, and completion status, and provide operational support.

Support technicians with service charges, billing procedures, and OEM coordination when required.

Maintain regular communication with customers regarding schedules, delays, and work updates.

Manage AMC calling, renewals, documentation, and service visit scheduling.





Identify upselling opportunities during service interactions and share potential leads with the sales team.

Maintain accurate records of job reports and AMC status.

Ensure smooth coordination among operations, purchase, technical, service, and sales teams.

Required Skills

Strong communication and coordination skills

Ability to handle multiple service operations efficiently

Basic technical understanding

Good computer and documentation skills

Customer-focused and problem-solving attitude

Pay: ₹9,294.24 - ₹31,121.11 per month

Benefits

- Cell phone reimbursement
- Adaptable schedule

Work Location: In person

📌 Service Coordinator (Thiruvananthapuram)
🏢 TRIONET INFO SOLUTIONS
📍 Thiruvananthapuram