Experience: 0–4 years / Freshers with relevant qualifications may apply
Job Summary The Service Advisor is responsible for acting as the primary point of contact between customers and the service department. The role involves understanding customer concerns, preparing repair/service estimates, coordinating with technicians, monitoring vehicle servicing, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Welcome customers and understand their vehicle service and repair requirements.
- Conduct vehicle reception and initial inspection and record customer complaints accurately.
- Prepare job cards with complete details of the required service/repair work.
- Explain recommended services, repairs, estimated costs, and expected delivery time to customers.
- Coordinate with service technicians and the workshop team to ensure timely completion of jobs.
- Monitor the progress of repair and maintenance work.
- Obtain customer approval for additional repairs or replacement of parts when required.
- Coordinate with the spare parts department for required parts and materials.
- Conduct a final inspection/check of completed jobs before vehicle delivery.
- Explain the work completed and charges to customers during vehicle delivery.
- Handle customer queries, complaints, and service-related concerns professionally.
- Maintain accurate records of service orders, estimates, invoices, and customer information.
- Follow Maruti Suzuki service standards, processes, and safety procedures.
- Support customer retention by providing excellent after-sales service.
- Conduct follow-up calls and assist in collecting customer feedback.
- Achieve service-related customer satisfaction, revenue, and productivity targets.
Required Skills
- Good communication and interpersonal skills
- Customer-service orientation
- Basic knowledge of automobiles and vehicle systems
- Ability to understand and explain technical issues in simple language
- Valuable coordination and negotiation skills
- Problem-solving and complaint-handling ability
- Basic computer and MS Office/Excel knowledge
- Ability to work under pressure and meet deadlines
- Teamwork and time-management skills
Qualification
- Diploma/Degree in Automobile Engineering, Mechanical Engineering, Automobile Technology, or a related field is preferred.
- Candidates with strong communication skills and an interest in the automobile/service industry may also be considered for entry-level positions.
Pay: ₹14,000.00 - ₹25,000.00 per month
Benefits
- Cell phone reimbursement
- Paid sick time
Work Location: In person
📌 Service Advisor (Kochi)
🏢 GEORGE MAIJO AUTOMOBILES
📍 Kochi
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