: SENIOR TEAM LEAD (STL) QUALITY

Position Overview The Senior Team Lead (STL)Quality is a critical leadership role focused on maintaining operational excellence, ensuring cluster accuracy, and driving continuous improvement through data-driven insights. This role requires a blend of analytical rigor, compliance management, and the ability to mentor teams through structured training and escalations.

Application Link - https://docs.google.com/forms/d/e/1FAIpQLSdWUyISZlNgNSQWg6MPiZvIsnV2F5c0mvk3Yy0kco8Bl5y-nQ/viewform

Key Responsibilities

Quality & Compliance Management

- Performance Monitoring: Actively monitor cluster accuracy to ensure all quality metrics meet or exceed organizational standards.
- Audits & Calibration: Conduct regular calibrations and compliance checks to maintain consistency across the quality framework.
- Documentation: Responsible for maintaining and tracking comprehensive records of all Quality Documents to ensure audit readiness.

Operational Leadership & Insights

- Data Analysis:



Publish regular dashboards and provide actionable insights to stakeholders.
- Process Improvement: Drive training and refresher sessions to address performance gaps and promote best practices.
- Governance Support: Support the Account Manager (AM) in reporting, governance meetings, and strategic reviews.

Escalation & Problem Solving

- Level-2 Support: Act as the point of contact for handling second-level escalations, ensuring swift and effective resolution of complex issues.

Job Requirements Experience & Qualifications

- Proven Track Record: Minimum of 4+ years of experience in a Quality function.
- Leadership Experience: Must have prior exposure as a Team Lead (TL) or in a similar supervisory capacity.

Shift Flexibility

- Availability: Candidates must demonstrate full shift flexibility and be willing to work across all shifts as required by business needs.

📌 Senior Team Lead - Quality (Dehradun)
🏢 Berg Technologies
📍 Dehradun