Job Description Chandigarh University is looking for an experienced Deputy Manager – Admissions to lead a high-performing counselling and admissions team.
n The role will be responsible for driving student enrolments and counselling operations, while managing and developing a team of Admission Counsellors / Team Leaders.
n The ideal candidate should have strong experience in admissions counselling, tele-sales, team management preferably within Education or EdTech.
n Key Responsibilities
n n Lead, manage and mentor a team of Admission Counsellors / Team Leaders.
n Monitor key metrics including calls, connect ratio, lead conversion, counselling, enrolments, revenue and productivity.
n Set daily/weekly/monthly targets and ensure achievement through effective team management.
n Monitor CRM usage, lead allocation, follow-ups and data hygiene.
n Improve counselling scripts, objection handling, follow-up mechanisms and closure techniques.
n Identify underperforming team members and implement performance improvement plans.
n Coordinate with Marketing, Operations,
Finance and Academic teams to ensure smooth admissions.
n Ensure a high-quality student/parent experience throughout the admission journey.
n n Candidate Profile
n n Graduate/Postgraduate in any discipline.
n 6+ years of overall experience in Education, EdTech or related functions.
n Minimum 2–3 years of team-management experience.
n Proven experience managing a sizeable counselling/Counselor team.
n Robust track record of achieving admission, enrolment.
n Experience working with CRM systems and sales dashboards.
n Strong analytical, communication, negotiation and people-management skills.
n Comfortable working in a high-volume, target-driven environment.
n n Preferred Background
n Candidates from the following organizations/functions will be preferred:
n n Universities / Higher Education Institutions
n EdTech companies
n Online / Distance Education
n Study Abroad / Overseas Education
n Test Preparation / Coaching
n Vocational / Professional Education
n