Job Description Senior Manager – B2B International Holidays & Global Agent Network
n CityLaila Global Travel is looking for an experienced B2B travel professional to build and lead our B2B international holiday business from our Bengaluru office.
n This is not just a travel-agent sales position.
n We are looking for somebody who can take complete ownership of:
n Agent acquisition → agent activation → enquiry → quotation → package conversion → supplier coordination → payment → booking → repeat business.
n The successful candidate should already understand the Indian B2B travel ecosystem and ideally have relationships with travel agents, DMCs, suppliers and tourism partners in India and international markets.
n What You Will Own
n 1. B2B Travel Agent Network
n Build and grow CityLaila's network of travel agents across:
n India
n UAE
n GCC
n Southeast Asia
n Europe
n Africa
n Other international markets
n Responsibilities include:
n Identify potential travel agents.
n Contact and onboard new B2B partners.
n Conduct online and offline agent meetings.
n Create strong relationships with agency owners and decision-makers.
n Activate newly registered agents.
n Re-engage inactive agents.
n Generate repeat bookings from existing agents.
n Organize agent presentations, webinars and product-training sessions.
n Represent CityLaila at travel trade events and networking opportunities.
n We are particularly interested in candidates who already have an active network of travel agents.
n 2. International Holiday Packages
n The candidate should have strong practical knowledge of international holiday packages including:
n Europe, Switzerland, France, Italy, Spain, Greece, Austria, Germany, UK, Turkey, GCC & Middle East
n UAE, Saudi Arabia, Oman, Qatar, Bahrain, Jordan, Asia, Thailand, Singapore, Malaysia, Vietnam
n Indonesia/Bali, Japan, South Korea, Hong Kong, Indian Ocean & Premium Leisure, Maldives
n Mauritius, Seychelles
n Knowledge of additional destinations will be an advantage.
n 3. Package Sales & Quotations
n You will be responsible for ensuring B2B agents receive fast, competitive and accurate quotations.
n You should understand:
n FIT packages
n Group packages
n Hotels
n Flights
n Sightseeing
n Transfers
n Attractions
n Visas
n Travel insurance
n Meal plans
n Tour guides
n SIC/private transfers
n Honeymoon packages
n Family holidays
n Luxury holidays
n Corporate and incentive travel
n You should be capable of reviewing an itinerary and immediately identifying whether the routing, hotel selection, activities and pricing make commercial sense.
n 4. DMC & Supplier Network Development




n You will continuously identify and negotiate with:
n International DMCs
n Hotels
n Attraction suppliers
n Transfer companies
n Visa partners
n Destination specialists
n Ground-handling companies
n Responsibilities include:
n Negotiate B2B rates.
n Compare multiple suppliers.
n Improve margins.
n Develop credit arrangements where commercially appropriate.
n Identify backup suppliers.
n Resolve supplier disputes.
n Track supplier performance.
n Build direct destination relationships.
n We want somebody who thinks:
n Can we buy this better, package it better and sell it better?
n 5. B2B Sales & Revenue Ownership
n This is a commercially accountable position.
n You will own:
n Monthly B2B sales.
n Gross profit.
n Agent activation.
n Repeat bookings.
n Conversion rate.
n Outstanding collections.
n Destination-wise performance.
n Sales pipeline.
n You should be comfortable working with ambitious revenue and gross-profit targets.
n 6. Lead & CRM Management
n Every B2B enquiry must be properly managed.
n Responsibilities include:
n Monitor incoming agent enquiries.
n Ensure enquiries are assigned immediately.
n Track quotation turnaround time.
n Monitor follow-ups.
n Review lost enquiries.
n Identify reasons for lost bookings.
n Maintain accurate CRM stages.
n Track agent activity.
n Maintain complete booking history.
n No important enquiry should disappear because somebody forgot to follow up.
n 7. Team Leadership
n You will eventually lead a B2B international-holiday team consisting of functions such as:
n Senior Manager – B2B International Holidays
n ↓
n B2B Sales Executives
n ↓
n International Package Specialists
n ↓
n Itinerary / Quotation Support
n ↓
n B2B Agent Coordination
n You will:
n Set targets.
n Allocate leads.
n Review quotations.
n Conduct daily sales reviews.
n Conduct weekly pipeline meetings.
n Train team members.
n Improve destination knowledge.
n Monitor follow-ups.
n Review performance.
n Coach underperforming employees.
n 8. Financial & Collection Discipline
n This is extremely significant.
n The candidate must maintain strict controls around:
n Agent credit.
n Outstanding payments.
n Supplier payments.
n Booking confirmation.
n Approved company bank accounts.




n Credit limits.
n Agent ledger reconciliation.
n Cancellation charges.
n Refunds.
n Who We Are Looking For: Mandatory Requirements
n Minimum 7 years of travel industry experience
n At least 4–5 years in B2B travel / international holidays
n Solid international destination knowledge
n Experience working with travel agents
n Experience selling customized international packages
n Experience dealing with international DMCs and suppliers
n Strong B2B sales and negotiation ability
n Good understanding of pricing and gross profit
n Excellent English and Hindi communication
n Strong CRM and reporting discipline
n Team-management experience
n Ability to work from our Bengaluru office
n Strong Preference
n Candidates will receive additional preference if they:
n Already manage a network of 200+ travel agents
n Have personally handled large B2B accounts.
n Can demonstrate repeat business generated from travel agents.
n Have relationships with DMCs across multiple destinations.
n Have worked with an OTA, DMC, tour operator or large travel agency.
n Understand both India outbound and GCC outbound travel markets.
n Have experience attending SATTE, OTM, ATM, TTF or similar travel trade events.
n Have managed a B2B team previously.
n We Are NOT Looking For
n This role may not be suitable if your experience is primarily:
n Ticketing only.
n Domestic travel only.
n B2C counter sales only.
n Operations without sales responsibility.
n Calling agents without generating bookings.
n Creating itineraries without commercial ownership.
n We need somebody capable of building a business vertical, not simply processing bookings.
n Compensation
n Fixed Salary
n ₹70,000 – ₹1,50,000 per month
n depending on:
n Experience.
n Existing agent network.
n International destination knowledge.
n Previous revenue responsibility.
n Team-management experience.
n Performance Incentive
n I strongly recommend keeping an additional uncapped or structured performance incentive based primarily on collected gross profit, rather than only sales value.
n For example, a strong manager earning ₹90,000–₹1 lakh should be capable of earning substantially more when they build a profitable B2B vertical.
n How to Apply
n Please send:
n Updated CV
n Current salary
n Expected salary
n Notice period
n Current location
n Number of years in B2B travel
n Approximate number of active travel-agent relationships
n Top international destinations handled
n Previous monthly/annual B2B sales handled
n Team size previously managed
n
n Bengaluru – Work From Office

📌 Senior ManagerB International Holidays & Global Agent Network (Bengaluru)
🏢 Citylaila
📍 Bengaluru