Job Description Associate Director - Program Management (Insurance)
n Location: Jaipur
n Experience: 15-20 Years
n About the Role
n Happiest Minds is looking for a highly experienced Associate Director - Program Management with a strong background in the Insurance domain and proven expertise in managing large-scale .NET application development, modernization, and digital transformation programs. The ideal candidate will lead strategic customer engagements, oversee multiple programs, ensure delivery excellence, drive business outcomes, and manage cross-functional teams across global delivery environments.
n This role requires a strong blend of program leadership, customer relationship management, financial governance, delivery management, and technology understanding to successfully execute complex enterprise initiatives.
n Key Responsibilities
n n Lead end-to-end delivery of multiple projects and programs for global customers.
n Define program governance frameworks, execution strategies, delivery roadmaps, and success metrics.
n Drive project planning, effort estimation, budgeting, forecasting, and financial governance.
n Ensure timely, high-quality, and cost-effective delivery aligned with customer expectations and business objectives.
n Monitor program performance through KPIs, dashboards, periodic reviews, and governance meetings.
n Identify, assess, and mitigate program risks, dependencies, and issues across multiple workstreams.
n Build and manage strong customer relationships, serving as the primary escalation and engagement point.
n Collaborate with Engineering, QA, Product Management, Infrastructure, Business, and Operations teams to ensure seamless delivery.
n Drive workforce planning, resource allocation, utilization management, and talent development.
n Establish and maintain delivery excellence through process compliance, quality frameworks, and continuous improvement initiatives.
n Support pre-sales activities including solution reviews, effort estimation, proposal development,



and Statement of Work (SOW) preparation.
n Present program updates to executive leadership, steering committees, and customer stakeholders.
n Ensure successful execution of transformation initiatives involving cloud adoption, application modernization, and enterprise platforms.
n n Required Qualifications
n n Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline.
n 15+ years of overall IT experience with a minimum of 5+ years in Program Management roles.
n Proven track record in managing large-scale application development, modernization, digital transformation, or cloud programs.
n Hands-on experience managing Microsoft technology-based application development and support programs, particularly in .NET ecosystems.
n Strong Insurance domain expertise with experience delivering technology solutions across:Policy Administration
n Claims Management
n Underwriting
n Billing & Payments
n Distribution Channels
n Agent/Broker Portals
n Customer Digital Platforms
n Experience leading InsurTech transformation initiatives while partnering closely with business stakeholders and insurance customers.
n Solid knowledge of Agile, Scrum, Waterfall, and Hybrid delivery models.
n Experience managing geographically distributed teams and global delivery engagements.
n Excellent stakeholder management, customer engagement, and vendor management capabilities.
n Strong financial acumen with experience managing budgets, revenue, profitability, and delivery margins.
n n Technical & Functional Skills
n n Program & Portfolio Management
n Insurance Domain Expertise
n Large-Scale .NET Application Delivery
n Application Modernization & Digital Transformation
n Agile/Scrum Program Delivery
n Enterprise Application Management
n Cloud Transformation Programs
n Risk & Dependency Management
n Resource & Capacity Planning
n Financial Governance & P&L; Management
n Client Relationship Management
n Contract, Commercial & SOW Management
n Executive Reporting & Governance
n Delivery Excellence & Quality Management
n

📌 Associate Director - Program Management (Insurance Domain) | Jaipur (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru