Role Purpose To ensure delivery of highquality soft services through workforce management, hygiene excellence, and customer satisfaction.
Key Responsibilities
- Manage housekeeping and soft services operations.
- Plan duty rosters and staff allocation.
- Monitor hygiene, grooming, and service quality.
- Coordinate with vendors and manage consumables inventory.
- Conduct training and team engagement activities.
- Resolve customer complaints within SLA timelines.
- Ensure availability and upkeep of housekeeping equipment.
- Support budget tracking and MIS reporting.
- Maintain safety, security, and site discipline.
Key Skills
- Workforce supervision
- Vendor management
- Customer orientation
- Inventory control
- Training delivery
Qualification Graduate / Diploma or equivalent
📌 Senior Soft Service Executive (Pune)
🏢 ISS India
📍 Pune
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