Position Description: The ideal resource will have over 4-6 years of experience in the ServiceNow platform, with a strong background in both administration and development. This resource involves designing, developing, and implementing ServiceNow solutions to meet the needs of Project The ideal candidate will bring solid AI/GenAI experience, including applied use of AI-driven automation. Additionally, the candidate will have hands-on experience delivering AI capabilities within the ServiceNow platform (e.g., Now Assist, Predictive Intelligence, Virtual Agent)

Role & responsibilities

- Design, develop, and implement ServiceNow solutions, including custom applications, workflows, and integrations (using REST APIs, JDBC, MID servers, and Integration Hub) with a focus on keeping the instance as Out-of-the-Box as possible.
- Develop and maintain ServiceNow workflows, business rules, UI policies, ACLs, and notifications.
- Collaborate with various teams to gather requirements and translate them into technical specifications.
- Troubleshoot and resolve issues with ServiceNow configurations and customizations.
- Provide expertise on technical questions related to the development of ServiceNow functions.
- Mentor junior developers and provide technical guidance and support.




- Drive development using agile methodology and software development processes.
- Participate in ServiceNow upgrades, enhancements, and reviewing and aligning to instance health scans.
- Develop and maintain documentation for ServiceNow configurations and customizations.
- Stay up to date with ServiceNow releases, new features, and best practices.
- Collaborate with the team to ensure timely and prioritized completion of deliverables.

Preferred candidate profile

- 4-6 years of experience in the ServiceNow platform across administration and development.
- Strong knowledge of ServiceNow platform and architecture.
- Experience with ServiceNow ITSM and familiarity with ServiceNow HR Service Delivery, Application Portfolio Management, and/or ITOM applications (CMDB, Discovery, Event Management).
- Experience with ServiceNow Automated Test Framework and other testing tools.
- Experience with Virtual Agent and Now Assist or similar Generative AI solutions.

Qualifications

- Bachelors degree in computer science, Information Systems, or a related field.
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer.
- Familiarity with ITIL best practices is a plus.

📌 Senior Service Now Developer (Hyderabad)
🏢 Smart Soc Solutions
📍 Hyderabad