Senior Project Manager PMO

Role Purpose The Senior Project Manager is responsible for the end-to-end delivery of complex, high-stakes business and operational change projects across the organisation, ensuring successful outcomes across multiple functions, markets and external partners.

The role combines strong project delivery, commercial and financial management, stakeholder engagement and business change capability to ensure projects are delivered on time, within scope, within budget and to a high standard of quality.

The successful candidate will manage multiple concurrent projects and workstreams, balancing competing priorities, resources, dependencies and timelines while maintaining strong stakeholder alignment. They will work closely with senior internal and external stakeholders, including SLT and C-suite, providing clear updates, managing risks and escalations, and ensuring change activity aligns with business strategy and governance standards.

The role requires a business-focused project leader rather than a hands-on technology or engineering project manager. While an understanding of technology dependencies and collaboration with technology teams is important, the primary focus will be on business delivery, operational change, stakeholder management and successful implementation of outcomes.

Key Accountabilities

Project & Business Change Delivery

- Lead and manage complex, multidisciplinary business and operational change projects across multiple functions, markets or geographies.
- Own projects end-to-end from initiation, scoping and business case development through planning, execution, implementation, business readiness and transition to BAU.
- Shape, scope and mobilise current initiatives, developing clear objectives, delivery approaches, timelines, resources and financial plans.
- Develop and maintain comprehensive project plans covering scope, objectives, milestones, dependencies, resources and deliverables.
- Manage multiple concurrent projects and workstreams, balancing competing priorities, resources, timelines and stakeholder expectations.
- Ensure projects are delivered on time, within scope, within budget and to the required quality standards.
- Lead business readiness, implementation, communications, adoption and transition activities to ensure sustainable business outcomes.
- Work closely with business, operations, commercial, compliance, legal and technology teams to ensure successful delivery.
- Ensure effective transition of completed projects into BAU, including appropriate documentation, ownership and operational readiness.
- Conduct milestone reviews, release/readiness reviews, Go/No-Go reviews and post-implementation reviews, capturing lessons learned and opportunities for improvement.

Stakeholder & Partner Management
- Identify, engage and manage key stakeholders throughout the project lifecycle, including senior leaders, external partners, suppliers and clients.
- Build and maintain strong, trusted relationships across complex stakeholder environments, including international stakeholders and multiple organisations.
- Communicate clearly and confidently at all levels, including SLT, C-suite and external partners.
- Provide accurate, timely and concise project updates, highlighting progress, risks, dependencies, decisions and required actions.
- Manage conflicting stakeholder priorities and expectations, ensuring alignment to agreed project outcomes.
- Confidently challenge, influence and constructively push back where required, while maintaining positive and trusted relationships.
- Manage difficult conversations and escalations effectively, ensuring issues are addressed promptly and appropriately.




- Facilitate working groups and decision-making forums to resolve blockers and maintain delivery momentum.

Governance, Reporting & Financial Management
- Establish and maintain appropriate project governance in line with PMO standards and organisational requirements.
- Develop and maintain project plans, RAID logs, dependency trackers, financial controls, reporting packs and governance documentation.
- Own project financials, including budgets, forecasts, resource costs and financial tracking, ensuring effective cost control.
- Establish appropriate governance cadence and provide regular reporting to senior stakeholders and governance forums.
- Monitor delivery against agreed scope, timelines, benefits, resources and financial commitments.
- Support the evaluation, initiation and shaping of new project ideas into viable, well-defined delivery programmes.
- Contribute to the continuous improvement of PMO frameworks, tools, standards and ways of working.

Risk, Issue, Dependency & Escalation Management
- Proactively identify risks, issues and dependencies that may impact delivery, benefits or operational outcomes.
- Develop and implement appropriate mitigation and contingency plans.
- Manage complex cross-functional and external dependencies, ensuring clear ownership and timely resolution.
- Identify delivery conflicts and resource constraints early and develop practical solutions.
- Demonstrate sound judgement when navigating ambiguity, competing priorities and changing requirements.
- Escalate issues appropriately while maintaining stakeholder confidence and trusted relationships.
- Continuously monitor project health and take corrective action where required.

Compliance, Legal & Regulatory Considerations
- Understand and appropriately manage complex compliance, regulatory and legal considerations relevant to projects.
- Work closely with Compliance, Legal, Risk and other specialist teams to identify requirements, dependencies and potential impacts.
- Ensure projects operate within relevant policies, regulatory requirements and governance standards.
- Ensure appropriate consideration of requirements such as GDPR, Health & Safety, audit and other applicable legal or regulatory obligations.

Leadership & Team Development
- Lead and influence cross-functional project teams, including teams where there is no direct reporting relationship.
- Create clarity around roles, responsibilities, ownership and delivery expectations.
- Manage situations involving limited internal or external resources, prioritising effectively to protect critical delivery outcomes.
- Foster high performance, collaboration and accountability across project teams.
- Provide guidance and mentoring to junior PMO team members where appropriate.
- Role-model positive, cooperative and agile ways of working.
- Encourage continuous improvement and practical problem solving across project teams.

Role-Specific Experience & Skills
- Proven experience managing complex, high-stakes business and operational projects across multiple functions, markets or geographies.
- 5+ years of project management experience, preferably in a senior Project or Programme Management role.
- Demonstrable experience delivering business change and operational transformation, rather than solely technology or platform implementations.
- Proven end-to-end project delivery experience covering scope, planning, resources, financials, risks,



dependencies, implementation and BAU transition.
- Experience managing multiple concurrent projects/workstreams with competing priorities and dependencies.
- Strong experience working with external partners, suppliers, clients or complex stakeholder environments, ideally internationally.
- Excellent stakeholder management, communication, negotiation and influencing skills, including experience working with senior leadership.
- Proven ability to challenge, influence and push back constructively and manage escalations effectively.
- Strong problem-solving and critical-thinking skills with the ability to develop practical solutions to complex delivery challenges.
- Demonstrable resilience and agility, with the ability to re-plan and adapt delivery approaches while keeping stakeholders informed and aligned.
- Strong understanding of risk, issue, dependency and escalation management.
- Advanced project planning, budgeting, financial management and resource planning skills.
- Strong understanding of governance, reporting and delivery assurance.
- Experience working across business, operations, commercial, compliance, legal and technology functions.
- Understanding of complex compliance, regulatory and legal considerations and their impact on project delivery.
- Experience using project management and reporting tools such as Smartsheet, MS Project, Jira, Confluence or similar.
- Experience with Waterfall, Agile and/or Hybrid delivery methodologies, with the ability to select the appropriate approach based on project requirements.
- Professional certifications such as PMP, PRINCE2 or Agile are advantageous.

General Experience & Personal Qualities
- Proactive, hands-on approach with strong ownership and accountability for delivery outcomes.
- Strong commercial acumen and sound business judgement.
- Results and outcome oriented.
- Exceptional organisational, prioritisation and time-management skills.
- Comfortable managing ambiguity, complexity and changing priorities.
- Resilient and adaptable, with the ability to remain calm and effective under pressure.
- Confident in dealing with strong or challenging stakeholders.
- Able to influence without direct authority and build trusted relationships across functions and organisations.
- Strong team player with excellent communication and collaboration skills.
- High level of personal and qualified integrity.
- Customer and partner focused.
- Continuously seeks better ways of working and actively contributes to PMO and business improvement.
- Approachable and supportive, promoting an open and collaborative culture.

Profile We Are Looking For The ideal candidate will be a senior business-focused Project/Programme Manager who has successfully delivered complex projects across functions and geographies and can operate confidently with senior internal and external stakeholders. They should be able to demonstrate:

- Global/international project delivery experience.
- Business and operational project delivery.
- Strong business change management experience.
- End-to-end ownership of complex projects.
- Experience managing multiple high-stakes projects and workstreams simultaneously.
- Strong partner and external stakeholder management.
- Commercial and financial ownership.
- Ability to navigate complex compliance, legal and regulatory dependencies.
- Strong problem-solving, escalation and decision-making capability.
- Confidence to challenge and influence senior stakeholders while maintaining trusted relationships.

Technology experience is valuable as an enabler of business change, but this is not a hands-on technical delivery role. If interested, please share your update resume at [email protected]

📌 Senior Project Manager (Mumbai)
🏢 Travelex
📍 Mumbai