Develop dealership sales manpower capabilities through training, recruitment, and customer experience initiatives. Ensure dealerships have skilled sales teams that deliver excellent customer experiences and achieve business objectives.
Key Responsibilities
Training & Capability Development
- Identify training needs based on performance gaps, customer feedback, survey results, and audit findings.
- Plan and execute monthly training programs for dealership sales teams.
- Support training content improvement through regular feedback.
- Implement structured learning and induction programs for dealership sales roles.
- Monitor trainer effectiveness and drive continuous trainer development.
- Evaluate training effectiveness through participant, customer, and dealer feedback.
- Support Learning Management System (LMS) implementation.
- Conduct training programs (classroom and virtual) for critical dealership roles.
Customer Experience (CX) Excellence
- Analyze customer satisfaction (SSI) survey results and implement improvement plans.
- Drive CX process and SOP audits across dealerships.
- Track issues and coordinate with stakeholders for timely resolution.
- Publish monthly CX audit dashboards and reports.
- Conduct focused reviews for low-performing dealerships.
- Ensure dealership grooming and service standards are maintained.
- Manage training budgets and expenses.
- Coach dealership sales teams and field teams on process implementation.
Desired Candidate Profile
Education
- B.E. / B.Tech or Any Graduation + Full Time MBA (Sales & Marketing preferred)
Experience
- 05-15 years of experience in Sales, Sales Process, Training, Customer Experience, or Manpower Management.
- Experience in the Automobile Industry is preferred.
Skills Required
- Solid Communication Skills
- Data Analysis & Reporting
- Customer Focus
- Training & Facilitation Skills
- Stakeholder Management
- Result Orientation
- Problem Solving & Execution
Preferred Industry
- Automobile / Auto Retail / Automotive Sales & Service