Job Role:ERP Consultant
Location: Bengaluru
Contract for 1 Year

Project roles and responsibilities
Provide operational support and coordination for SAP SD/MM-related incidents and service requests.
Monitor SAP Solution Manager (Sol Man) tickets, track escalations, and ensure timely resolution.
Coordinate User Acceptance Testing (UAT) activities and follow up until successful completion.
Prepare and publish daily dashboards for call management and support metrics.
Track Work-in-Progress (WIP), resolved, customer action, and on-hold tickets, ensuring timely closure.
Monitor change management activities and follow up on pending approvals.
Prepare monthly governance reports, KPI dashboards, and management review presentations.
Maintain the Call Analysis Master File and perform ticket ageing analysis.
Coordinate governance meetings, ERP discussion meetings,



and document Minutes of Meeting (MoM).
Manage webinar communications, user engagement activities, and collect feedback for continuous improvement.
Create and circulate communication flyers, support updates, and service notifications.
Coordinate with infrastructure teams regarding planned maintenance and system outage communications.
Maintain timesheets, attendance records, and related operational reports.
Utilize AI tools such as Microsoft Copilot, ChatGPT, and Claude to improve reporting, documentation, and productivity.
Collaborate with business users, ERP support teams, and stakeholders to ensure seamless service delivery.

📌 Erp Consultant Bengaluru
🏢 Thompsons HR Consulting Private
📍 Bengaluru