Job Description Organization: Saint Hardyal Educational & Orphans Welfare Society (SHEOWS)
n Location: Delhi NCR
n Department: Administration / Front Office
n Employment Type: Full-Time
n Experience: 1–3 Years preferred
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About SHEOWS n Saint Hardyal Educational & Orphans Welfare Society (SHEOWS) is a non-profit organization working towards the care, protection, rehabilitation, and dignity of elderly and vulnerable individuals. We are committed to creating a safe, respectful, and compassionate environment while delivering quality care and support through our various programs and centres.
Position Overview n We are looking for a professional, courteous, and well-organized Telecaller cum Receptionist to manage front-desk responsibilities, telephone communication, visitor coordination, and routine administrative support.
n The ideal candidate should have good verbal communication skills in both Hindi and English , a pleasant personality, a service-oriented approach, and the ability to handle multiple responsibilities efficiently.
Key ResponsibilitiesFront Desk & Reception n n Welcome and assist visitors, guests, employees, and other stakeholders professionally.
n Manage the reception/front desk and maintain a positive first impression of the organization.
n Attend and respond to incoming calls in a polite and professional manner.
n Direct calls and visitors to the appropriate department/person.
n Maintain visitor records, call registers, and other front-office documentation.
n Coordinate visitor appointments and meetings.
n Receive and distribute letters, courier, and other official communications.




n Ensure the reception area remains clean, organized, and presentable.
n Telecalling & Communication n n Make and receive telephone calls as required for organizational activities.
n Communicate with beneficiaries, families, vendors, visitors, staff, and other stakeholders.
n Follow up on calls and maintain proper records of communication.
n Provide accurate information about the organization and direct queries to the concerned team.
n Handle routine enquiries professionally and escalate important or sensitive matters to the appropriate authority.
n Maintain confidentiality of organizational and beneficiary-related information.
n Required Skills & Competencies n n Excellent verbal communication skills in both Hindi and English.
n Good interpersonal and customer-service skills.
n Pleasant, confident, and professional personality.
n Basic computer knowledge, including MS Word, Excel, email, and internet usage .
n Good telephone etiquette.
n Ability to maintain records and documentation accurately.
n Robust coordination and follow-up skills.
n Ability to handle multiple tasks in a disciplined manner.
n Professional attitude with patience and empathy.




n Ability to maintain confidentiality and professional boundaries.
n Educational Qualification n n 12th Pass / Graduate from a recognized institution.
n Graduate candidates will be preferred.
n Candidates with relevant experience in reception, telecalling, front office, customer service, or administration will be preferred.
n Experience n 1–3 years of relevant experience preferred.
n Freshers with excellent communication skills and a professional attitude may also be considered.
Preferred Candidate Profile n We are looking for someone who is:
n n Confident and well-spoken.
n Comfortable communicating in Hindi and English .
n Polite, patient, and approachable.
n Responsible and punctual.
n Comfortable interacting with people from different backgrounds.
n Able to work independently as well as coordinate with a team.
n Sensitive and compassionate while dealing with elderly beneficiaries and their families.
n What We Offer n n Professional and respectful work environment.
n Chance to work with a socially impactful organization.
n Exposure to administration, communication, and stakeholder coordination.
n Learning and career-development opportunities.
n Stable full-time employment based on organizational requirements and performance.
n Application n Interested candidates are invited to apply with their updated CV/resume mentioning their relevant experience and contact details.
n Position: Telecaller cum Receptionist
n Location: Delhi NCR
n Employment Type: Full-Time
n n Department: Administration / Front Office
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