Job Description Job Description- User Operations Manager
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n Key Responsibilities:
n 1. Develop and execute the Campus Ambassador Program to expand brand presence and engagement among college students across India.
n 2. Build and scale KOC (Key Opinion Consumer) and UGC (User Generated Content) programs to drive brand advocacy and content creation.
n 3. Establish and grow realme user communities at national and state levels to achieve community growth and engagement targets.
n 4. Recruit, train, and manage state-level super agents/community leaders to strengthen local community operations.
n 5. Develop social media engagement strategies and enhance the digital marketing capabilities of community teams and super agents.
n 6. Plan and execute community activation campaigns during product launches, realme festivals, and key seasonal events.
n 7. Collaborate with Brand Marketing and Retail teams to implement student-focused and community-driven marketing initiatives.
n 8. Monitor community performance, engagement metrics, and campaign effectiveness,



providing actionable insights for continuous improvement.
n 9. Drive customer loyalty, advocacy, and user retention through both online and offline community engagement programs.
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n Qualifications & Skills:
n 1. 7 - 10 years of experience in Community Development, User Operations, CRM, Retail Marketing, or Digital Engagement.
n 2. Minimum 2 years of hands-on experience in digital community building and customer engagement.
n 3. Strong background in Mobile, Consumer Electronics, Retail, or Technology industries.
n 4. Excellent communication, stakeholder management, and analytical skills.
n 5. Proven experience in driving customer loyalty and community growth programs.
n 6. Mobile Industry and E-Sports background is preferred.
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n Perks and Benefits:
n 1. Performance linked incentives
n 2. Rewards and recognition
n 3. Group / term Medical Perks

📌 Community Manager (Gurugram)
🏢 realme India
📍 Gurugram