Job Description RESPONSIBILITIES & DUTIES
n n Engage with assigned leads and promptly initiate contact through the auto dialer system.
n Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs for Germany and Italy public universities.
n Build rapport, credibility and establish trust with leads through effective communication and active listening.
n Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.
n Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
n Maintain accurate records of lead interactions and follow-up activities in the CRM system.
n n
n BASIC ELIGIBILITY CRITERIA
n n Minimum of 2 years of Edtech-sales experience (Study Abroad is plus), with at least 1 year spent in a single company.
n Min Graduation is required.
n Previous experience working a 6-days work week.
n Currently working in the capacity of an individual contributor.
n Proven track record of meeting targets in the existing company.
n n
n SKILLS
n n Excellent verbal communication skills with an emphasis on fluency in the English language.
n Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
n Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions.
n n Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.