Job Description Hiring | Contact Center Head
n We are hiring a Contact Center Head for a quick-growing AI-enabled startup based in Bengaluru.
n Location: Bengaluru
n CTC: Up to ₹40 LPA
n What We're Looking For:
n n 10+ years of experience in Contact Center / Customer Operations
n Experience managing large-scale inbound & outbound call center operations
n Proven experience handling multiple call centers / large teams
n Strong understanding of operational metrics — SLA, CSAT, AHT, NPS, productivity, attrition & quality
n Experience in process optimization, workforce management and operational strategy
n Ability to drive both strategy and execution
n Strong exposure to AI-enabled automation, digital transformation and technology-led customer operations
n Excellent stakeholder and people management skills
n n Ideal candidate: Someone who has successfully scaled and managed large contact center operations while leveraging technology and AI to improve customer experience, productivity and efficiency.
n Interested candidates can share their updated CVs at or Whatsapp on (phone hidden)

📌 Head of Contact Center (Bengaluru)
🏢 UNISON INTERNATIONAL CONSULTING ( The Recruitment
📍 Bengaluru