- – GSA / Sr. GSA – F&B; Service

Position: GSA / Sr. GSA – F&B; Service

Department: Food & Beverage Service

Key Responsibilities

- Provide professional and personalized service to guests in accordance with 5-star hotel standards.

- Welcome guests, take orders, serve food and beverages, and ensure guest satisfaction.

- Maintain high standards of grooming, hygiene, and professional conduct.

- Ensure proper table setup, restaurant cleanliness, and service readiness.

- Handle guest requests and complaints promptly and professionally.

- Coordinate effectively with the Kitchen, Stewarding, Front Office, and other departments.

- Follow hotel SOPs, food safety standards, and service procedures.

- Assist in maintaining smooth and efficient daily restaurant operations.

- For Sr. GSA, guide and support junior team members and ensure service standards are consistently maintained.

Candidate Requirements

- 5-star hotel experience is mandatory.





- International hotel brand experience is mandatory.

- Previous experience in F&B; Service is required.

- Good knowledge of food and beverage service standards.

- Excellent communication and interpersonal skills.

- Robust guest-handling and customer-service skills.

- Well-groomed, confident, and professional personality.

- Ability to work effectively in a fast-paced hotel environment.

- Willingness to work in shifts, weekends, and public holidays.

Preferred Skills

- Knowledge of POS and hotel operating systems.

- Good knowledge of restaurant service procedures.

- Strong teamwork and coordination skills.

- Good English communication skills.

Pay: ₹15,000.00 - ₹19,000.00 per month

Benefits

- Cell phone reimbursement

- Flexible schedule

- Food provided

- Paid time off

Work Location: In person

📌 Senior /Guest Service Associate – F&B Service (Alappuzha)
🏢 Olivia Hospitality
📍 Alappuzha