- Manage and maintain client information on CRM platforms such as Salesforce
- Address customer inquiries, grievances, and service requests promptly and professionally.
- Collaborate with internal departments (Sales, Projects, Legal, Finance, etc.) to resolve customer issues.
- Contribute to customer-focused process improvements and experience initiatives.
- Contribute to customer-focused process improvements and experience initiatives.
- Monitor, assess, and enhance Customer Satisfaction (CSAT) scores to achieve organizational objectives.
- Handle all customer documentation
- Assist Customers with account statements or any other paperwork needed for their bank transactions, Possession
- Manage Customer Visits
- Manage Customer Escalations at Site
- Handle cancellation retention processes
Work Experience
Skills Required:
- Communication Skills
- Customer Management Skills
- Computer and Excel Skills
- Problem-solving abilities
- Attention to detail
- Time management skills
Benefits
Office Perks
- Office cab/shuttle
- Cafeteria
- Office gym
Professional Support & Learning
- Job and soft‑skill training
- Professional degree assistance
- Sponsorship for education
- Rewards and recognition
- Course reimbursements
Financial Benefits
- Mobile bill reimbursements
- Performance bonus
- Relocation assistance
- Car lease
- Loyalty discount
- Employee referral program
Health & Insurance
- Health insurance
- Life insurance
Leave Entitlements
- Annual leave
- Maternity leave
Please note - Some perks are grade specific and may not be applicable to your grade.