Senior Executive CRM

Position Overview:

The Senior Executive CRM will be responsible for managing customer relationships, coordinating with clients, ensuring timely follow-ups, and supporting the organization in delivering a smooth and positive customer experience. The role involves handling CRM activities, maintaining accurate customer records, coordinating with internal teams, and supporting customer retention and engagement initiatives.

Key Responsibilities:

1. Customer Relationship Management

- Build and maintain strong relationships with existing and prospective clients.
- Understand customer requirements and ensure timely responses to queries and concerns.
- Follow up with customers regularly to maintain engagement and satisfaction.

2. CRM Management

- Maintain and update customer information, interactions, follow-ups, and status in the CRM system.
- Ensure customer data is accurate, complete, and up to date.
- Monitor customer activities and ensure timely follow-ups on leads, enquiries, and ongoing projects.
- Track customer communication and maintain proper records for future reference.

3. Customer Follow-up & Coordination

- Conduct regular follow-ups with customers through calls, WhatsApp, email, and other communication channels.
- Coordinate with Sales, Design, Operations, and other internal teams to resolve customer requirements.
- Ensure customer requests and issues are communicated to the relevant departments and followed through to closure.
- Maintain proper follow-up schedules and ensure no customer enquiry is missed.

4. Customer Feedback & Complaint Handling

- Collect customer feedback and identify areas for improvement.




- Handle customer complaints and concerns professionally and escalate issues when required.
- Coordinate internally to ensure customer issues are resolved within the expected timelines.
- Maintain records of customer feedback, complaints, and resolutions.

5. Reporting & Performance Tracking

- Prepare daily, weekly, and monthly CRM reports as required.
- Track customer follow-ups, pending activities, conversions, complaints, and other relevant CRM metrics.
- Share regular updates with the reporting manager regarding customer status and pending actions.
- Identify gaps in follow-up and recommend suitable improvements
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6. Cross-Functional Coordination

- Work closely with Sales, Marketing, Design, Project Management, and Operations teams.
- Coordinate information between customers and internal teams to ensure smooth communication.
- Support the team in ensuring timely execution of customer-related activities.

7. Customer Retention & Engagement

- Support initiatives aimed at improving customer retention and satisfaction.
- Maintain regular communication with existing customers.
- Identify opportunities for repeat business, referrals, and additional services.
- Assist in developing customer engagement activities and follow-up strategies.

8. Process Improvement

- Identify gaps in existing CRM and customer service processes.




- Suggest improvements to increase efficiency and customer satisfaction.
- Ensure CRM processes and company guidelines are followed consistently.

9. CRM Tools & Data Management

- Effectively use CRM software and other communication and reporting tools.
- Maintain confidentiality and security of customer information.
- Ensure all customer interactions and follow-up activities are properly recorded.

Key Skills

- Excellent communication and interpersonal skills
- Strong customer relationship management skills
- Good follow-up and coordination abilities
- Customer-focused mindset
- Strong problem-solving skills
- Good analytical and reporting skills
- Proficiency in CRM software and MS Office/Google Workspace
- Time management and organizational skills
- Ability to handle multiple customers and tasks simultaneously
- Team collaboration skills
- Negotiation and conflict-resolution skills
- Attention to detail
- Adaptability and willingness to learn

Experience & Qualifications

- Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
- 2-5 years of experience in CRM, customer relationship management, customer service, client coordination, or a related role.
- Experience in the construction, interior design, real estate, architecture, or related industry will be an added advantage.

Why Join Us? At SpaceDraft, you will be part of a dynamic team committed to innovation, customer satisfaction, and excellence in the construction industry. We offer competitive compensation, opportunities for professional growth, and a supportive work workplace.

Application Process

Interested candidates are invited to send their resume to [email protected].

📌 Senior Crm Executive (Chennai)
🏢 Woodify
📍 Chennai