Field Support Engineer (FSE) Role Overview
As a Field Support Engineer, you will be responsible for ensuring smooth operations and high uptime of telecom sites. This role involves field visits, equipment monitoring, troubleshooting, and maintaining strong coordination with internal teams and customers.

Key Responsibilities
1. Site Operations & Maintenance
- Perform regular site visits to ensure smooth functioning of telecom sites
- Handle operation & maintenance of Passive infrastructure
- Monitor key equipment like DG, Battery Bank, SMPS, and SNMP systems
- Identify faults/issues and ensure timely resolution
- Carry out preventive and corrective maintenance activities
- Maintain service reports and daily activity logs
- Support installation and basic troubleshooting of telecom equipment
- Ensure high uptime and proper functioning of all sites
- Travel within assigned area for field support

2. ESH (Environment, Safety & Health) Compliance
- Maintain site hygiene as per company standards
- Follow SOPs and safety guidelines at all times




- Ensure use of proper PPE by self and technicians
- Verify usage of correctly rated equipment
- Ensure PTW (Permit to Work) is issued for all activities
- Support ESH trainings and enforce safe practices at sites

3. Customer Management
- Support outage escalations raised by operators
- Provide site access support to tenants
- Maintain strong and skilled customer relationships
- Support site upgrades and RFS (Ready for Service) activities

4. Site Quality & Process Compliance
- Maintain high site quality (cable management, temperature, settings, automation, etc.)
- Identify gaps against standards and ensure timely correction
- Conduct periodic audits of site infrastructure (tower, civil, electrical, etc.)
- Ensure zero non-compliance in operational and quality processes
- Monitor quality of technicians, vendors, and spares

5. Energy Management
- Identify high diesel consumption sites and suggest improvements
- Reduce EB (Elect

📌 Field Support Engineer (Farakka)
🏢 Indus Towers
📍 Farakka