This position will manage the ARU for Sal PL Prime. The person will be responsible to drive Flexi Utilisation of salaried customers.Duties and Responsibilities
Managing Call Center agents to deliver ARU volumes to increase overall Flexi utilization
Achieving volume targets and managing Call Center Agent Metrics
Identifying the need of sales skills for agents and conducting regular trainings
Monitor & measure key conversion, productivity & data penetration metrics
Retaining high performers and replace poor performers
Take Care of customer Escalations and ComplaintRequired Qualifications and Experience
Positive experience of MS Excel
Valuable understanding of MIS reporting and Audit
Excellent communication skills.
Excellent Team Handling and problem resolving ability.
Exceptionally high motivational levels and needs to be a self-starter