Job Description "It is a 3 month internship with a clear path to full-time based on performance. Immediate joiners preferred"
n Apply Only if you are agreeing with the following criteria :
n n Have you completed your graduation ?
n Are you comfortable commuting to Gurgaon?
n Are you comfortable working Mon to Sat [10 AM - 7 PM]?
n You will be provided [Rs 10,000- Rs15,000] stipend for the 0-3 months with an opportunity to go Full-Time. Are you comfortable with this?
n n About us :
n We're building a next-gen beauty brand rooted in community, culture, and real conversations.
n And this role? You're the bridge between the brand and the people. This is a 3 month internship with the opportunity to go Full-time if your goals are met.
n What You'll Do
n n Respond to customer queries across WhatsApp, Instagram, Email, and Phone Calls.
n Handle order-related concerns including tracking, cancellations, returns, exchanges, refunds, and delivery issues.
n Coordinate with logistics partners to resolve shipping and delivery-related escalations.
n Maintain a positive, empathetic, and professional attitude while interacting with customers.
n Resolve customer complaints efficiently while maintaining the brand's tone of voice.
n Keep detailed records of customer interactions and update internal systems.




n Coordinate with the Operations team to ensure quick issue resolution.
n Identify recurring customer concerns and share feedback with relevant teams for process improvements.
n Meet daily response time and resolution targets.
n n What We're Looking For
n n Excellent verbal and written communication skills in English and Hindi.
n Strong problem-solving and conflict-resolution abilities.
n Ability to multitask in a fast-paced startup environment.
n Valuable organizational and time-management skills.
n Knowledge of Google Sheets, Excel, and customer support tools.
n A customer-first mindset with patience and empathy.
n Prior experience in Customer Support, E-commerce, or D2C brands is preferred but not mandatory.
n n Bonus :
n n Experience in D2C / beauty / community-led brands [not mandatory]
n Familiarity with Google Sheets, Notion, or shipping tools
n Understanding of customer experience + operations workflows
n n What You'll Gain :
n n Work directly with founders
n Real ownership from Day 1
n Hands-on exposure to building a D2C brand from scratch
n n If you enjoy solving problems, communicating with people, and creating exceptional customer experiences, we'd love to hear from you.

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