Job description:
Job Title: Chat Process Executive - Customer Support
Location: Jaipur, Rajasthan
Job Type: Full time
Work Mode: Work from Office
Experience: 1–3 Years

Job Summary

We are looking for a Chat Process Executive to handle customer queries and provide excellent support through chat and other digital communication channels.

Key Responsibilities
Handle customer queries through Chat, WhatsApp, Email, and other digital channels.
Assist customers with orders, payments, products, returns, refunds, and deliveries.
Resolve customer issues professionally and within the required turnaround time.
Provide accurate information about products and services.
Coordinate with internal teams for order and customer issue resolution.
Maintain proper records of customer interactions.
Ensure a high level of customer satisfaction.





Requirements
1–3 years of experience in Chat Process, Customer Support, or Customer Service.
Excellent written English and communication skills.
Valuable typing speed and basic computer knowledge.
Solid problem-solving and customer-handling skills.
Experience in D2C, E-commerce, Beauty, Wellness, or FMCG will be preferred

Pay: ₹17,000.00 - ₹19,000.00 per month

Application Question(s):
What is your Current Salary? Mention in LPA
What is your Expected Salary? Mention in LPA
What is your Notice Period? (Looking for Immediate Joiner)
How much Experience do you have in Chat Process?

Work Location: In person

📌 Chat Process Jaipur
🏢 Urbaine Consumer India
📍 Jaipur