Secondary -> Process | IT Service Management|Service Catalogue Management | 2 - Knowledgeable
Secondary -> Domain | IT in Banking|Customer Support | 1 - Aware
Certification :
Technology | ITIL Foundation
Technical Primary Skills
1. Experience in Hardware and Software Asset Life Cycle Management
2. User asset On Boarding and Off Boarding
3. New User Asset On Boarding and Off Boarding
4. Knowledge of Contract Management
5. Knowledge of Procurement Life Cycle
6. Knowledge of Project Management too usage
7. Knowledge of using ITSM tools, namely ServiceNow and Remedy
Functional Primary Skills
Asset Management
Tagging and De-tagging of asset in Hardware Asset Management
Entitlement Vs Usage of licenses
User On Boarding and Off Boarding
Contract renewal and negotiations
Procurement Life Cycle
Create a plan in MS Project
Logging to the tool like Remedy or Service Now
Behavioral skills
1.Delivers information effectively in a variety of formats including email, analytical reports, and decision documents. Understand the views of others.
Can communicate assertively and effectively
Planning and Organizing
1.Establishes priorities that address the details and timelines needed to achieve the intended results; Is adaptable and utilizes resources. communicates bad news, surprises early.
2.Able to identify critical path and plan for meeting the same
Customer and Business Orientation
1.Understands customer needs and displays commitment towards meeting them.
2.Demonstrates customer focus by seeking out, understanding, and responding to the needs of both internal and external customers.
- Has sound understanding of the customer s business and can communicate suggestions to the customer.
4.Understands business impact of process to customer. Responds to customers needs, questions and concerns in an accurate, effective, and timely manner.
5.Effectively and professionally works with upset customers, solving their problems