Customer Support Executive

Office Location: Gurugram, Haryana ( On-site working)

Contact Person: HR Nilaya, or share your resume with &

Interview Mode - Face to Face only (No Virtual rounds)

Working days- 6 days working with a roster off

Languages Preferred - English

Salary- 2.5 - 4 LPA

Job description

PolicyBazaar is looking for agile and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:
Handle inbound and outbound calls to address customer queries and concern.
Provide accurate information regarding insurance policies, premium calculations, and policy status.
Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
Maintain customer records by updating information in the CRM system.
Ensure customer satisfaction through skilled communication and problem-solving.

Required Skills:
Excellent communication skills (verbal and written).
Ability to handle customer queries efficiently and politely.




Basic computer knowledge and proficiency in MS Office and email.
Patience and empathy to manage difficult or irate customers.
Prior experience in a call centre or customer support role is a plus.
Freshers and experienced both can apply.
Minimum education: Graduate.
Salary package 2.5 LPA to 4LPA.

What do we offer?
Amazing work culture.
Complete the Day shift.
6 Day working1 Roster off
Unlimited Incentives
Good prospect for career progression.
GMC- Group medical coverage
Gratuity is paid as per applicable law, which is over.

ISMS Responsibilities:-

Be aware and comply with the ISMS Policy, procedures, and objectives;-

Actively participate in ISMS exercises;-

Request access to information from their Team Leaders/ Executives;-

Report known and suspected security incidents to the IT Helpdesk.-

Protect the secrecy of passwords;

and-Protect information assets used by them against compromise of the confidentiality, integrity, or availabil ity.

Interested candidates can share their resume with ar.com or WhatsApp to .

📌 Customer Support Executive Gurugram (India)
🏢 Policybazaar.com
📍 India