At SkilloVilla , we believe a student's learning experience is only as valuable as the support behind it. We're hiring a Customer Support Associate who doesn't just close tickets but someone who takes real ownership , navigates tough conversations with calm, and treats every student's concern like it actually matters. If you thrive in a high-energy startup, love solving problems end-to-end, and want to grow fast, this role is for you.
Job Location: On-site, Bengaluru, JP Nagar, Bengaluru
Full time · Immediate Joiners Preferred
Mon – Sat (6-days working)
0–3 Yrs Exp
Graduated or Post Graduate - mandatory)
Perks and Benefits (Performance Based) And benefits performance based
What you'll do:
Handle student queries across calls, chat, and email
Stay sharp on all course, platform, and payment-related info so you're never caught off guard
Own escalations, social media or otherwise, keep things calm, find a way forward
Work cross-functionally with internal teams to close open issues on time, every time
Complete accurate, prompt documentation for every resolved case — no loose ends
Generate support reports in Excel / Google Sheets for performance tracking
What we're looking for:
0–3 years in Customer Support / Customer Success / Student Support
Experience handling escalations and social media complaints
Strong verbal and written communication in English
Proficiency in Excel and Google Sheets for reporting
Ability to work 6 days a week in a fast-paced workplace
Prior EdTech / SaaS experience is a strong plus
CustomerSupport#EscalationHandling#SocialMediaEscalations#LiveChatSupport#CRMTools#GoogleSheets#Excelreporting#EdTech #SupportStudent #SuccessEmail #Support#ProblemSolving# Inbound Calls
📌 Customer Support Associate Bangalore Metropolitan Area
🏢 SkilloVilla
📍 Bangalore Metropolitan Area
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