Company: OCL Services
Location: Rehabari, Guwahati, Assam (On-site)
Openings: 1
Experience: 1 to 3+ years
Salary: INR 8,000 to 10,000 per month (based on interview and experience)
Working Days/Hours: Monday to Saturday, 10:00 AM to 7:00 PM

About the Role

We are hiring a Tele Caller Executive who can manage customer communication and also drive business growth through cold calling and lead conversion. This role involves calling prospective customers, explaining OCL services, generating leads, and supporting existing customers with queries.

Key Responsibilities
Handle inbound and outbound calls with robust phone etiquette
Respond to customer inquiries about courier and logistics services, pickup scheduling, pricing, timelines, and tracking
Perform cold calling to identify prospects, pitch services, and generate qualified leads
Follow up on leads and convert inquiries into bookings
Maintain accurate customer and lead records (data entry, call notes, follow ups)
Resolve issues effectively and coordinate with operations for closures




Upsell relevant services while keeping customer satisfaction as a priority
Capture customer feedback and share insights to improve service quality

Requirements:
1 to 3+ years of experience in telecalling, customer care, inside sales, or similar roles
Robust communication skills in English and Hindi (Assamese, Bengali is a plus)
Confident in cold calling, handling objections, and follow up discipline
Good typing and data entry skills with attention to detail
Comfortable using WhatsApp, Excel/Google Sheets, and basic lead tracking
Target driven, positive attitude, and customer first approach

Preferred (Bonus)
Experience in courier, logistics, or B2B calling
Multilingual communication skills
Prior experience in lead generation or inside sales

How to Apply

Share: Name, current location, total experience, current salary, expected salary, and notice period.

Job Types: Full time, Permanent

Pay: ₹8,000.00 -

📌 Tele Caller Executive Rehabari
🏢 OUR COURIER
📍 Rehabari