We are looking for an experienced and customer-focused Restaurant Service Captain to supervise restaurant service, guide the service team, and ensure guests receive excellent food and dining experiences.
Key Responsibilities
- Supervise and coordinate the restaurant service team during shifts.
- Welcome guests and ensure prompt and professional table service.
- Allocate tables and responsibilities among service staff.
- Take and coordinate food and beverage orders accurately.
- Ensure timely and proper serving of food and beverages.
- Coordinate closely with the kitchen and other hotel departments.
- Handle guest requests, feedback, and complaints professionally.
- Ensure tables, service areas, and restaurant sections are clean and properly arranged.
- Monitor service quality and ensure hotel standards are followed.
- Assist in training and guiding recent service staff.
- Check bills and coordinate with the cashier for accurate billing and payments.
- Conduct pre-shift briefings and ensure smooth shift handovers.
- Monitor stock of service items such as cutlery, crockery, glassware, and other essentials.
- Assist the Restaurant Manager with daily operations and special events.
- Ensure hygiene, safety, and food-service standards are maintained at all times.
Requirements
- 2–4 years of experience in restaurant/hotel service, preferably as a Captain or Senior Service Associate.
- Strong knowledge of food and beverage service.
- Excellent communication and guest-handling skills.
- Good leadership and team-management abilities.
- Pleasant personality and professional appearance.
- Ability to handle guest complaints and operational issues effectively.
- Good knowledge of restaurant service standards and hygiene practices.
- Ability to work rotational shifts, weekends, and holidays.
Key Skills
Restaurant Operations | Team Supervision | Guest Relations | Food & Beverage Service | Order Management | Team Leadership | Complaint Handling | Billing | Hygiene & Service Standards
Pay: Up to ₹20,000.00 per month
Work Location: In person
📌 Restaurant service Captain (Mathura)
🏢 Hotel Three Seasons
📍 Mathura
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