Role Overview The Restaurant General Manager (RGM) at Basko is responsible for end-to-end restaurant operations, delivering premium guest experiences, driving revenue growth, and building a high-performance team culture. This role requires solid hospitality leadership, sharp business acumen, and hands-on operational excellence aligned with Baskos premium positioning.

Key Responsibilities

1. Operations Management

- Oversee daily restaurant and bar operations to ensure smooth service.
- Maintain Baskos premium service standards and SOP compliance.
- Monitor table turns, reservations, and guest flow to maximize covers.
- Ensure hygiene, safety, and statutory compliance at all times.

2. Revenue & P&L; Ownership

- Drive sales growth through upselling, events, and local marketing.
- Manage and optimize food & beverage costs, wastage, and inventory.
- Own monthly P&L;, budgeting, and profitability targets.
- Improve key metrics: APC, footfall, repeat guests, and contribution margins.

3. Guest Experience Excellence

- Act as the face of Basko on the floor during peak hours.
- Handle VIP guests, complaints, and service recovery.
- Build a strong repeat customer base and community connect.
- Maintain premium ambience and service energy.

4. Team Leadership & Culture

- Hire, train, and mentor FOH and BOH teams.
- Build a high-energy, hospitality-first culture.
- Manage staff scheduling, productivity, and performance reviews.
- Reduce attrition and build second-line leadership.

5. Bar & Beverage Focus

- Ensure bar profitability and beverage program execution.




- Monitor pour cost, wastage, and beverage inventory.
- Support new menu launches and bar activations.

6. Marketing & Local Store Growth

- Execute local marketing initiatives and partnerships.
- Support events, live nights, and community engagement.
- Work closely with central marketing for campaigns.

Key Performance Indicators (KPIs)

- Monthly revenue & EBITDA targets
- Food cost % and beverage cost %
- Guest satisfaction scores & reviews
- Table turnover & average per cover (APC)
- Staff retention and productivity
- Hygiene audit scores

Desired Candidate Profile

Experience

- 58 years in premium casual dining / bar / lounge operations
- Minimum 2+ years as Restaurant Manager or GM
- Experience in high-energy, high-volume outlets preferred

Skills

- Strong P&L; and cost-control capability
- Excellent floor presence and guest handling
- Team leadership and training ability
- Understanding of bar economics is a strong plus
- Data-driven and highly execution-focused

Personality Fit for Basko

- High ownership mindset
- Energetic and floor-driven
- Premium hospitality orientation
- Entrepreneurial and growth-focused

Compensation

- Competitive fixed salary
- Performance-linked incentives
- Growth path aligned with Basko’s multi-store expansion

Why Join Basko

- Work with a fast-scaling premium hospitality brand
- High ownership and visibility role
- Opportunity to grow into cluster / city leadership roles
- Be part of building a first-of-its-kind all-day culinary bar concept

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