Reservation Manager –

Position: Reservation Manager

Location: Havelock Island, Andaman & Nicobar Islands

Department: Reservations

Employment Type: Full-Time

Industry: Hospitality / Resort / Travel

About the Role

We are looking for an experienced and result-oriented Reservation Manager to manage the complete reservation process for our resort in Havelock Island. The role involves handling direct and online bookings, managing OTA channels , coordinating with travel agents and the sales team, maximizing room occupancy and revenue, and ensuring a smooth booking experience for guests.

Key Responsibilities

1. Reservations Management

- Manage all room reservations received through direct calls, emails, website, OTAs, travel agents, and other booking channels.
- Ensure all reservations are entered accurately into the reservation/PMS system.
- Monitor room availability, inventory, rates, cancellations, modifications, and no-shows.
- Ensure timely confirmation of all bookings.
- Maintain accurate reservation records and guest information.
- Ensure proper follow-up on all pending and tentative reservations.

1. OTA Management

- Manage all major OTA platforms such as Booking.com, Expedia, Agoda, MakeMyTrip, Goibibo, Airbnb , and other online booking channels.
- Maintain accurate room inventory, rates, availability, packages, and restrictions across all OTA platforms.
- Monitor and respond to OTA bookings, cancellations, modifications, and guest queries.
- Ensure rate parity across different booking channels.
- Manage OTA promotions, discounts, deals, and campaigns to maximize bookings and revenue.
- Coordinate with the Revenue/Sales team to update rates based on occupancy, demand, seasonality, and market conditions.
- Monitor OTA reviews, ratings, and guest feedback and coordinate with the concerned departments for resolution.
- Ensure there are no overbookings, rate mismatches, or inventory discrepancies .
- Track OTA performance, revenue, cancellations, commissions, and booking production.
- Reconcile OTA bookings and payments with internal reservation records.
- Coordinate with OTA market managers and representatives whenever required.
- Work on improving the property's OTA ranking, visibility, conversion, and overall revenue performance .

1. Revenue & Occupancy

- Monitor daily occupancy, room availability, ADR, and booking trends.
- Implement rate strategies based on demand, seasonality, occupancy, and market conditions.




- Coordinate with the Sales and Revenue teams to maximize room revenue.
- Identify opportunities for upselling rooms, packages, meals, activities, and other resort services.
- Monitor competitor rates and market trends.
- Ensure maximum utilization of available room inventory.

1. Travel Agent & Corporate Coordination

- Maintain robust relationships with travel agents, DMCs, corporate clients, and other business partners.
- Handle booking requests, rate queries, amendments, cancellations, and special requirements.
- Ensure contracted rates and booking terms are correctly followed.
- Follow up on pending bookings and payment confirmations.
- Develop long-term relationships with key travel partners to generate repeat business.

1. Guest Communication

- Ensure professional and timely communication with guests before arrival.
- Handle special requests, room preferences, honeymoon arrangements, transfers, activities, and other requirements.
- Coordinate with Front Office, Housekeeping, F&B;, Operations, and Transport teams for special arrangements.
- Ensure important guest information is properly communicated to the concerned departments.
- Maintain a high standard of communication and service throughout the reservation process.

1. Team Management

- Supervise and guide the reservation team.
- Allocate daily responsibilities and monitor team performance.
- Train team members on reservation procedures, communication standards, PMS, OTA platforms, and company policies.
- Ensure proper communication and follow-up within the team.
- Conduct regular performance reviews and identify training requirements.
- Ensure the team responds to enquiries and bookings within defined timelines.

1. Reporting & MIS

- Prepare daily, weekly, and monthly reservation reports.
- Monitor booking pace, occupancy forecasts, cancellations, and revenue.
- Maintain accurate records of confirmed, tentative, cancelled, and pending bookings.
- Prepare OTA performance and revenue reports.
- Track room nights, ADR, occupancy, revenue, cancellations, and booking sources.
- Share relevant reports with management and the Sales/Revenue teams.

1.



Process & Quality Control

- Ensure no reservation enquiry is missed or left without proper follow-up.
- Maintain high standards of professional communication with guests and business partners.
- Ensure proper documentation and payment follow-up for bookings.
- Identify reservation errors and take corrective action immediately.
- Ensure proper coordination between Reservations, Front Office, Sales, Revenue, and Operations.
- Develop and maintain standard operating procedures for the reservations department.

Required Skills & Qualifications
- Minimum 2–5 years of experience in hotel reservations, OTA management, front office, revenue, or hospitality sales.
- Experience in a resort/hotel workplace is preferred.
- Solid hands-on experience in OTA management and online distribution channels .
- Experience with PMS, Channel Manager, Booking Engine, and OTA extranets.
- Good understanding of room inventory, rates, packages, promotions, and revenue management.
- Excellent communication and negotiation skills.
- Strong email and telephone etiquette.
- Good knowledge of MS Excel and reporting.
- Ability to handle multiple bookings and deadlines simultaneously.
- Strong leadership, follow-up, and problem-solving skills.
- Candidates with experience in Andaman tourism, travel agencies, DMCs, or island resorts will be preferred.

Key Performance Indicators (KPIs)
- Reservation conversion rate
- Room occupancy
- Revenue generated through reservations
- OTA revenue and production
- OTA ranking and visibility
- Average Daily Rate (ADR)
- Booking accuracy
- Response time to booking enquiries
- OTA conversion rate
- Cancellation and no-show management
- Travel agent/business partner relationships
- Upselling and additional revenue
- Team productivity and performance
- Guest communication and satisfaction

Preferred Candidate Profile The ideal candidate should be proactive, commercially aware, well-organized, and excellent at follow-up . The candidate must have strong hands-on knowledge of OTA platforms, hotel reservations, room inventory, pricing, and revenue generation . The candidate should be comfortable working in a fast-paced resort environment and should have a strong focus on increasing occupancy, improving OTA performance, maximizing revenue, and maintaining excellent guest and partner communication .

Location: Havelock Island, Andaman & Nicobar Islands

Salary: As per experience and industry standards

📌 Reservations Manager (Andaman and Nicobar Islands)
🏢 HAVELOCK ISLAND BEACH RESORT
📍 Andaman and Nicobar Islands