Regional Operations Manager – Multi-Unit Retail & Services Operations Hyderabad (Pan-India Travel) · Ode by Ridhira (Ridhira Group)About Ode by Ridhira Ode is one of India's fastest-growing premium consumer-services brands and the wellness arm of the Ridhira Group — 40+ outlets across airports, luxury hotels, premium malls and high-street flagships, with a large and growing membership base. We run our centres like high-performance retail businesses: tight unit economics, strong SOPs, and a relentless focus on guest experience.

Role Overview A hands-on, field-intensive leadership role owning day-to-day operations, P&L;, service quality and team performance across a cluster of outlets. This is a floor-first role for someone who has scaled and run multi-location consumer-services or retail businesses — spa/salon/clinic experience is welcome but not required. Key Responsibilities- Own complete P&L; for assigned outlets — revenue, cost control, (EBITDA)margin,- Drive revenue via membership/subscription sales, renewals, upsell, cross-sell and footfall-to-conversion- Improve core retail metrics — staff productivity, utilisation/occupancy, retention, - Enforce SOPs, service protocols, hygiene, guest safety, quality benchmarks- Track (NPS)() and mystery audits; own the guest experience- Recruit, train, mentor and manage floor + front-office teams; control attrition- Run operations across formats — airport, hotel, mall, high-street- Manage inventory, retail products, procurement, shrinkage- Ensure statutory, lease,



(Shops & Establishments)(), GST and operational compliance- Support new-outlet launches, pre-opening, fit-outs, ramp-upPreferred Candidate Profile- 9–15 years in multi-unit / cluster / area operations in any professionally-run consumer-services or retail format- Backgrounds welcome: salon, spa, skin/aesthetic clinics, optical, diagnostics, QSR/café, fitness, fashion & beauty retail, hospitality, banking-retail branch ops- Proven ownership of 4+ outlets with full P&L-; Strong on membership / subscription revenue models- Comfortable travelling 60%+- Data-fluent: POS, CRM, dashboards, roster tools (Zoho, or similar)Preferred Experience- Airport / hotel / mall / high-street retail operations- Teams of 400+- Pre-opening & new-unit launches*Target backgrounds (illustrative):*Kaya · Kaya Skin Clinic · VLCC · Enrich Salons · Lakmé Salon · Naturals · Jean-Claude Biguine · Four Fountains · Tattva · O2/Ode · Oliva · Transparent Skin · Lenskin/Lenskart · Titan Eye+ · Starbucks India · Domino's · Third Wave · Cult.fit · Shoppers Stop · Nykaa retail · and similar multi-location consumer businesses.

Apply via Linked In Easy Apply · · +91 73866 88223*#Regional Operations #Area Manager #Cluster Manager #Retail Operations #Store Operations #Multi Unit Operations #Pand L #Unit Economics #Service Operations #Membership Sales #Zenoti #Pre Opening #Consumer Retail #Wellness Jobs #Hospitality Jobs #Hyderabad Jobs #Hiring Now #Ridhira Group #Ode Spa*

📌 Regional Operations Manager (Hyderabad)
🏢 Ridhira Group - Building World's largest Wellness Communities
📍 Hyderabad