Key Responsibilities

- Lead end-to-end collections strategy and execution for Southern India collection operations across business loan portfolios.

- Drive collections, including field recoveries, settlement negotiations, and coordination with legal and external partners where applicable.

- Design and implement region-specific recovery strategies aligned with company policies, regulatory guidelines, and compliance norms.

- Build, mentor, and manage a team of collection managers, field officers, and agency partners to achieve recovery targets.

- Monitor portfolio health, delinquency trends, and recovery performance; initiate corrective actions proactively.

- Ensure strong governance and adherence to RBI regulations, compliance standards, and ethical collection practices.

- Manage relationships with collection agencies, legal partners, and vendors across the region.

- Provide regular MIS, dashboards, and performance reviews to senior leadership.

- Collaborate closely with Risk, Credit, Legal, and Business teams to improve portfolio quality and reduce future slippages.





- Leverage data, analytics, and technology tools to improve recovery efficiency and cost optimization.

Required Qualifications & Experience

- 10–15+ years of experience in Business Loan Collections with NBFCs, fintech, or banks.

- Extensive experience handling hard bucket collections and complex delinquency cases.

- Proven experience in regional or zonal-level collections leadership roles.

- Robust understanding of Southern India market dynamics, borrower behavior, and regional geography.

- Proficiency in English or Hindi and regional languages of Southern India.

- Excellent people leadership, negotiation, and stakeholder management skills.

- Strong analytical ability to interpret portfolio data and drive recovery strategies.

- Comfortable with field-intensive operations, reviews, and performance-driven environments.

Preferred Attributes

Experience in NBFCs/ fintech's/ banks.

📌 Regional Collection Manager (Chennai)
🏢 FinAgg
📍 Chennai