Key Responsibilities:

- Make outbound calls to customers with overdue personal loan EMIs.

- Follow up with borrowers and remind them about pending payments.

- Negotiate and convince customers to make payments within agreed timelines.

- Record accurate call details, payment commitments, and account status in the system.

- Coordinate with field collection executives for escalated or unresolved cases.

- Ensure all communication complies with company policies and regulatory guidelines.

- Achieve monthly collection targets and productivity benchmarks.

- Handle customer queries and resolve issues with a professional and courteous approach.

- Maintain high standards of customer service during all interactions.

Required Skills & Qualifications:

- 1 - 4 years of experience in personal loan or unsecured loan collections (voice process).

- Basic computer knowledge.

- Experience using CRM / dialer systems.

- Solid convincing and follow-up skills.

- Ability to handle difficult customer conversations professionally.

📌 Recovery Specialist (Mumbai)
🏢 Naman Finlease
📍 Mumbai