Social Media Support Executive (Blended Process)

Company: Leading BPO Organization Location: Gurgaon, Haryana (On-site) Experience: Graduate Fresher

Salary:Up to ₹29,500 In-Hand (depending on interview performance) Shift: Rotational Shifts (5 Days Working, 2 Rotational Offs) Perks: Both-side Cab facility / Travel Allowance (TA) provided

Role Overview

We are seeking dynamic, customer-centric Graduate Freshers to join our team as Social Media Support Executives. In this role, you will manage a Blended Support Process, handling customer queries, resolving issues, and maintaining brand reputation across major social media platforms alongside traditional support channels. If you have excellent communication skills, love helping people, and are ready to jump-start your career in a fast-paced environment, we want to hear from you

Key Responsibilities
Support: Monitor, respond to, and resolve customer queries received via social media channels, chat, and voice (Blended Process).
Brand Advocacy: Maintain a polite, qualified,



and engaging tone that reflects the brand's voice in the public domain.
Issue Resolution: Actively listen to customer concerns, troubleshoot problems, and provide accurate solutions within the defined turnaround time (TAT).
Documentation: Maintain detailed and accurate records of customer interactions in the CRM system.

Who We Are Looking For
Communication: Exceptional verbal and written English communication skills.
Mindset: A robust customer-first attitude with empathy and active listening skills.
Agility: Ability to adapt quickly to rotational shifts and a fast-paced workflow.
Availability: Immediate Joiners are highly preferred.

Significant Eligibility Guidelines (Please Read Carefully) Before applying, please ensure you meet the following mandatory hiring criteria:
Pay: ₹28,000.00 per month

Benefits:
Commuter assistance
Health insurance
Provident Fund

Work Location: In person

📌 Social Media Blended Support Associates Gurugram
🏢 BPO Sector
📍 Gurugram