The role is concerned with monitoring and advising on the performance of the quality management system, producing data and reporting on performance, measuring against set standards.
Responsibilities
Quality managers use a variety of measures and management systems, such as total quality management, to carry out your role. However, a quality manager typically needs to:
Devise and establish a hospital’s quality procedures, standards, and specifications
Review patient requirements and make sure they are met.
Set standards for quality as well as health and safety
Make sure that services meet international and national standards
Look at ways to reduce waste and increase efficiency
Define quality procedures in conjunction with operating staff
Set up and maintain controls and documentation procedures
Monitor performance by gathering relevant data and produce statistical reports
Review existing policies and make suggestions for changes and improvements and how to implement them
Measure performance and identify any areas of weakness, recommending and implementing improvements
Assess the effectiveness of changes made
Use relevant quality tools and make sure managers and other staff understand how to improve the business.