Key Responsibilities:
Handle inbound and outbound customer calls for UK-based clients.
Resolve customer queries professionally and efficiently.
Provide accurate information and maintain high service standards.
Meet quality, productivity, and customer satisfaction targets.
Meet quality, productivity, and customer satisfaction targets.
Maintain accurate records of customer interactions.
Requirements:
Excellent English pronunciation, grammar, and communication skills.
Solid interpersonal and problem-solving abilities.
Comfortable working in rotational shifts.
Ability to achieve performance and quality targets.
Prior experience in an international voice process is preferred.