Position: Head of Quality

Work Location: Mysore

Industry: Electronics Manufacturing Services (EMS)

Job Summary:

The Quality Head is responsible for defining, implementing, and sustaining quality standards across all manufacturing and operational processes to ensure consistent delivery of high-quality products to customers. This role provides strategic leadership for the Quality function, establishes quality objectives, and drives continuous improvement initiatives to support long-term business success and customer satisfaction.

The position holder is accountable for ensuring compliance with internal quality systems, customer requirements, and applicable regulatory standards, while fostering a culture of quality across the organization.

Key Responsibilities:

Quality Strategy & Governance

- Establish quality objectives, policies, and procedures aligned with business goals and customer requirements
- Review and continuously improve existing quality standards, systems, and policies
- Ensure compliance with all applicable legal, regulatory, and customer-specific quality standards

Operational Quality Management

- Devise and implement procedures to inspect, monitor, and report quality issues
- Monitor all manufacturing and operational processes that impact product quality
- Ensure reliability and consistency of production through process audits and final product inspections
- Review quality reports, statistical data, and relevant documentation to identify trends and risks

Leadership & Team Development

- Guide, mentor, and monitor managers and staff on quality standards and best practices




- Build a strong quality culture through leadership, training, and cross-functional collaboration

Customer & Stakeholder Management

- Evaluate customer quality requirements and ensure they are fully met
- Establish quality standards in consultation with customers and internal management
- Address customer complaints and drive corrective and preventive actions

Data Analysis & Continuous Improvement

- Collect, analyze, and interpret quality data to facilitate proactive problem-solving
- Implement quality control and improvement initiatives to reduce defects, rework, and costs
- Design and maintain control systems that support production planning and quality assurance

Cross-functional & External Interface

- Report quality issues and malfunctions to the Production team for immediate corrective action
- Coordinate with external quality assurance bodies and auditors during in office inspections
- Act as the primary interface for quality-related discussions with customers and external agencies

Orientation / Competencies

- Strong leadership and team-building capabilities
- Deep understanding of quality systems and methodologies
- Excellent problem-solving and analytical skills
- Strong numerical ability with knowledge of statistical and data analysis tools
- Results-driven with a continuous improvement mindset

Qualification & Experience

- Engineering Degree (Electronics / Electrical / Mechanical or related discipline)
- 25-30 years of experience in the Electronics Manufacturing Industry (EMS preferred)
- Extensive experience in Quality Management Systems, audits, and customer quality management

📌 Quality Head (Mysuru)
🏢 Cyient
📍 Mysuru