Job Overview

Key Responsibilities

Client Relationship Management
Act as the primary point of contact for assigned clients.
Maintain regular communication and ensure timely updates, feedback, and approvals.
Build robust, long-term relationships based on trust and performance.

Project Coordination
Understand client goals and communicate briefs clearly to internal teams.
Coordinate with creative, content, SEO, performance marketing, and design teams to ensure timely delivery of projects.
Track project timelines, deliverables, and client expectations.

Campaign Oversight & Reporting
Oversee the execution of digital marketing campaigns (organic & paid).
Ensure alignment between campaign performance and client objectives.
Prepare and deliver performance reports, insights, and recommendations.

Problem Solving & Support
Handle client concerns, feedback, and escalations with professionalism and urgency.
Offer proactive solutions to improve service and campaign outcomes.
Help clients understand digital marketing services and campaign strategy.





Follow-ups & Documentation
Maintain proper documentation of discussions, requirements, and approvals.
Send follow-ups to clients, internal teams, and vendors to ensure accountability.
Schedule meetings, calls, and reviews as required.

Job Requirements
Bachelor’s degree in Marketing, Communication, Business, or a related field.
1 years of experience in client servicing, account management, or project coordination (preferably in a marketing or advertising agency).
Excellent communication and interpersonal skills.
Robust organizational and multitasking abilities.
Ability to understand marketing strategies, advertising channels, and client needs.
Proficiency in using tools like Google Workspace, Excel, project management platforms (e.g., Trello, Asana, or Notion).
Ability to work under pressure and meet tight deadlines.

Required Skills:
Client Communication & Relationship Management
Pro

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