Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
Title and Summary
Associate Analyst, Analytics & Metrics
Job Description Summary
Overview of Services
Insights and Enablement team strives to drives smarter decisions and operational excellence for Services, by leveraging data and technology.
About the Role
As a Revenue Assurance and Business Transformation professional, you are expected to:
Develop a robust understanding of our business workplace
Engage with Services business teams and act as an Internal Consulting partner to understand pain-points related to their business model and operational processes
Identify solutions to the pain-points using logical thinking, problem solving skills and leveraging better use of data & technology
Where appropriate, identify processes that can be Centralized and conceptualize new operating model and migration plan
Develop design documentation e.g. SOPs, system requirements, user journey maps etc.
Ensure successful implementation with disciplined Program management and Change management efforts, in collaboration with key stakeholders
Monitor process KPIs and drive continuous efficiency improvements using system enhancements, tactical automation or process changes
All about you
Experience in driving business transformation / digital transformation preferably for B2B services organizations
1 to 2 years of experience, with an undergraduate or master's degree
Solid project management, stakeholder management and communication skills
Exposure to any o