Position:- Chief Manager

Department:- Operations

Office Location:- Goregaon East, IT Park

Education:- Qualified CA

Experience:-2+ Years Post Qualification

Key Responsibilities

Quality Assurance & Internal Audits
Conduct independent quality reviews and internal audits of Policy Servicing processes to assess adherence to regulatory, operational, and internal control requirements.
Identify process gaps, control weaknesses, operational risks, and areas of non-compliance.
Perform root cause analysis and recommend corrective and preventive actions.
Monitor implementation and closure of audit and quality observations.
Develop and enhance quality monitoring frameworks, audit checklists, and control mechanisms.

Audit Governance & SPOC Responsibilities
Act as the single point of contact (SPOC) for Internal Audit, External Audit, Compliance Reviews, Risk Assessments, Regulatory Inspections, and Management Reviews.
Coordinate audit requirements, evidence submission, stakeholder discussions, and response preparation.
Maintain audit trackers and ensure timely closure of all observations.
Support management with audit updates, risk assessments,



and governance reporting.

Process Re-engineering & Continuous Improvement
Evaluate end-to-end Policy Servicing processes and identify prospects for simplification, standardization, automation, and control enhancement.
Drive process re-engineering initiatives to improve efficiency, customer experience, quality, and turnaround times.
Design preventive and detective controls to strengthen operational risk management.
Promote a culture of continuous improvement through data-driven analysis and process reviews.

Strategic Initiatives & Business Excellence
Contribute to strategic Policy Servicing initiatives focused on operational excellence, digitization, automation, and customer-centric servicing.
Support implementation of current processes, controls, and transformation initiatives.
Participate in cross-functional projects as a Policy Servicing representative, providing process expertise and governance oversight.
Assist in assessing business impact, operational risks, and control requirements for recent initiatives.

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